Download or renew license keys for Broadcom, CA, and Symantec products

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Article ID: 145804

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Updated On:

Products

Support Portal Licensing - Symantec Products Licensing-CA Endpoint Protection Endpoint Security Protection Engine for NAS Advanced Threat Protection Platform Data Loss Prevention Endpoint Discover SG-VA Data Loss Prevention Endpoint Prevent ISG Proxy Data Loss Prevention Enforce Management Center - VA Data Loss Prevention Network Discover Reporter-VA Data Loss Prevention Network Monitor and Prevent for Email SSL Visibility Appliance Software Data Loss Prevention Network Monitor and Prevent for Email and Web ISG Content Analysis Data Loss Prevention Network Monitor and Prevent for Web Data Loss Prevention Oracle Standard Edition 2 Mail Security for Microsoft Exchange Data Loss Prevention Sensitive Image Recognition Endpoint Detection and Response Protection Suite Enterprise Edition Endpoint Encryption SG-S400 CA Agile Requirements Designer SWG VA-100 Data Loss Prevention Cloud Service for Email Web Security Service - WSS Endpoint Security Complete File Share Encryption

Issue/Introduction

Learn how to download Broadcom, CA, and Symantec software and licenses.

  • Where can I find my CA and Symantec licenses?
  • How to get my product licenses?
  • How to download my licenses?
  • How to renew my licenses?
  • Unable to find licenses

Resolution

License keys are available on the Broadcom Support Portal. Once authenticated with a valid Site ID, you can download products that you are entitled to and generate new license keys.

Important: Before you begin

Before you can generate and download license keys, you must have a valid Site ID and upgrade your account.

  1. Obtain a Broadcom Site ID
  2. Create a Basic User Account
  3. Build your Profile to unlock additional services

To access license keys

With a valid Site ID, follow these steps to generate and download your license keys from the My Entitlements page:

  1. Log in to the Broadcom Support Portal.
  2. In the upper-right corner, select the appropriate product division by clicking the drop-down adjacent to your login name:

    Mainframe Software
    Agile Operations Software
    Cyber Security Software
    Payment Security Software
    Brocade Storage Networking
    Semiconductors



  3. In the left menu, click My Entitlements.




  4. In the search box, search by product name, serial number (Symantec), Site ID, or keyword. Or, for entitled products, expand the Site Name, Site ID, or drop-down arrow.




  5. Click the Entitlement Details tab to go to the License page.



    In addition to the Contract Status, Start Date, and End Date, you have the following options on the License page.

    • Contract details
    • Download - For software downloads, click the Download icon. For details, see Download Broadcom, CA, and Symantec products.
    • License - For license keys and appliance management, click on the License icon.




  6. Click on the Licenses icon.




  7. Under Active Keys > Action, click the download icon.
    Keys are either downloaded or generated, depending on the product you've selected.

CA product licenses

For CA products, the Licensing section will display one of the following options:

  • Download License - For products where machine details are not required.
  • Enter Machine Details - For products requiring machine details in order to generate a license file.
  • No Key Required - For products where the latest release is keyless.
  • Case Number - For products where manual keys were generated and emailed to Shipping Contact of the Contract.

Known Issues:

Entitlement records may expand to multiple lines if there are inactive/expired records for the entitlement – the dates and status will indicate which record is active. 

Symantec product licenses

For products such as Symantec Endpoint Protection, Data Loss Prevention, and others.

  • Legacy Symantec Products - You can retrieve an existing key by clicking the Download icon; a new key will not be generated.
  • Older Symantec Products - License keys for older Symantec products may not be available. If the product is still supported, contact Customer Support.
  • Symantec Network Protection Products - The same tabs from MySymantec were replicated in the Broadcom portal, including Download License, Software Add On, Swap, Upgrade, and Credentials.



SaaS product licenses

Once your Saas product is provisioned, Broadcom sends a separate email with the required links and license information. 

Unable to find my licenses on the Support Portal

There could be multiple reasons for the license not showing up on the Broadcom Support Portal "My Entitlements" page.

Renew expired license keys

To renew, extend, or purchase new licenses, please contact Sales or your Account Manager.

You can also purchase licenses through Broadcom authorized distributors and partners in your region or country. Find a partner using the Partner Locator.

Additional Information

If you need any assistance with licenses, please contact Broadcom Customer Care via phone, or by initiating a live chat on the Support Portal, or Create a new case.

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