Manage user permissions and site ID access as a User Administrator

Products

• Support Portal

Issue/Introduction

The following article outlines how a User Administrator can manage user permissions and site ID access through the Broadcom Support Portal.

Resolution

User Administrators can view and manage all users associated to the site ID they are an administrator on. Permissions include:

• Approve / reject site ID access requests
• Approve / reject portal role requests (i.e. User Administrator, Product Administrator) 
• Add / revoke site ID access
• Add / revoke portal role access
• Enable / disable services access (i.e. Software Downloads, License Keys, Case Management) 

To manage a user's access, follow these steps: 

1. Log into the Support Portal and click on My Tools.
2. Select the Users and Permissions tab.
   
   
   
   
3. Locate the user profile you would like to manage and click the pencil icon to open the User Details page. 
   
   
   
   
4. The User Details view displays a list of site IDs they are associated with along with their common services access (i.e. Downloads, Licensing, Case Management). 
   
   
   
   
5. To revoke site ID access, click the radio button next to the site ID you would like to remove. This will remove the users ability to generate license keys, download software and raise cases against products associated with that site ID.
   
   NOTE: This action cannot be reversed so caution should be exercised before proceeding. 
   
   
   
   
6. Adding / revoking access to common services including Downloads, Licensing and Case Management will modify the users access across all their associated site IDs.
   
   NOTE: User Administrators cannot revoke access to these services at the individual site ID level. 
   
   
   
   
7. When an end-user attempts to click on a revoked system tile, they’ll be redirected to a message indicating this functionality has been disabled by their User Administrator.
   
   
   
   
8. As system and role access is adjusted by the User Administrator, changes are applied to the end-user profile immediately and individual email notifications will be triggered indicating their profile has been updated.
   
   NOTE: The User Administrator should be mindful of making a large number of changes at once, as the end-user will receive individual notifications for every change made to their profile.