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Download or renew license keys for Broadcom, CA, and Symantec products

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Article ID: 145804

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Updated On:

Products

Support Portal Licensing - Symantec Products Licensing-CA

Issue/Introduction

Learn how to download Broadcom, CA, and Symantec software and licenses.

  • Where can I find my CA and Symantec licenses?
  • How to get my product licenses?
  • How to download my licenses?
  • How to renew my licenses?
  • Unable to find licenses

Resolution

License keys are available on the Broadcom Support Portal. Once authenticated with a valid Site ID, you can download products that you are entitled to and generate new license keys.

Important: Before you begin

Before you can generate and download license keys, you must have a valid Site ID and upgrade your account.

  1. Obtain a Broadcom Site ID.
  2. Create a Basic User Account.
  3. Upgrade to Enterprise Site Access.

To access license keys

With a valid Site ID, follow these steps to generate and download your license keys from the My Entitlements page:

  1. Log in to the Broadcom Support Portal.
  2. Select the appropriate product division:
  3. Click on the My Entitlements tile.



  4. Search by Product Name, Serial Number (Symantec), Site ID, or keyword.



    In addition to the contract status, start date, and end date, you have the following options:
  5. To get the license file, click on the License icon. Keys are either downloaded or generated, depending on the product you selected.

CA product licenses

For CA products, the license section will display one of the following options:

  • Download License - for products where machine details are not required.
  • Enter Machine Details - for products requiring machine details in order to generate a license file.
  • No Key Required - for products where the latest release is keyless.
  • Case Number - for products where manual keys were generated and emailed to the shipping contact for the contract

Known Issues:

  • Entitlement records may expand to multiple lines if there are inactive/expired records for the entitlement – the dates and status will indicate which record is active. 

Symantec product licenses

  • Legacy Symantec Products - you can retrieve an existing key by clicking the Download icon; a new key will not be generated.
  • Older Symantec Products - the license key may not be available. If the product is still supported, the key may be obtained from Customer Support.
  • Symantec Network Protection Products - the same tabs from MySymantec were replicated in the Broadcom portal: Download License, Software Add On, Swap, Upgrade, and Credentials.



SaaS product licenses

Once your Saas product is provisioned, Broadcom sends a separate email with the required links and license information. 

Unable to find my licenses on the Support Portal

There could be multiple reasons for the license not showing up on the Broadcom Support Portal "My Entitlements" page.

  • You don't have access to the correct Site ID - Use Request My Site ID form to find your Site ID.
  • The license was renewed under a different Site ID - If the licenses are listed under a different Site ID, then add the additional Site ID.

Renew expired license keys

To renew, extend, or purchase new licenses, please contact Sales or your Account Manager.

You can also purchase licenses through Broadcom authorized distributors and partners in your region or country. Find a partner using the Partner Locator.

Additional Information

If you need any assistance with licenses, please contact Broadcom Customer Care by initiating a live chat on the Support Portal, or create a new case.

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