Troubleshooting NSX Installation Operations

Products

VMware NSX

Issue/Introduction

When troubleshooting NSX component installation, a specific set of data must be gathered at the time of the event. This article details what documentation is required and how to gather it prior to opening a support request with Broadcom.

Environment

VMware NSX

Resolution

General Installation Instructions

Interoperability

Be sure to check interoperability/compatibility between all components with the VMware Interoperability Matrix.

During research, it may be necessary to review component logs. Below are the log locations for various components and events:

Log locations:

NSX Manager - OVA deployment

vCenter Server
```
/var/log/vmware/vpxd/vpxd-####.log
```

NSX Manager - GUI deployment

NSX Manager

/var/log/syslog*
/var/log/proton/nsxapi*
/var/log/policy/nsxapi*
/var/log/cm-inventory/cm-inventory*

vCenter Server
- ```
/var/log/vmware/vpxd/vpxd-####.log
```

ESXi host

NSX Manager

```
/var/log/syslog*
```
```
/var/log/proton/nsxapi*
```
```
/var/log/proxy/reverse-proxy*
```
```
/var/log/cm-inventory/cm-inventory*
```

ESXI host

```
/var/log/esxupdate*
```
```
/var/log/hostd*
```
```
/var/log/vmkernel.log
```

NSX Edge OVA deployment

vCenter
- ```
/var/log/vmware/vpxd/vpxd-####.log
```

NSX Edge GUI deployment

NSX Manager
- ```
/var/log/syslog*
```

NSX Edge

```
/var/log/syslog*
```
```
/var/log/core/*
```
```
/var/log/nvpapi/api_server*
```
```
/var/log/join_mp*
```

ESXi host
- ```
/var/log/vmkernel*
```

NSX Manager clustering

NSX Manager

```
/var/log/corfu/corfu.9000.log
```
```
/var/log/corfu/corfu-compactor-audit*
```
```
/var/log/corfu-nonconfig/corfu.9040*
```

/var/log/corfu-nonconfig/nonconfig-corfu-compactor-audit*

```
/var/log/proton/nsxapi*
```
```
/var/log/cbm/cbm*
```
```
/var/log/syslog*
```

Known Issues

Known issues with NSX Manager/Edge OVA deployment

Known issues with NSX Manager GUI deployment

Known issues with NSX Edge GUI deployment

Known issues with ESXi host installation

Additional Information

If you are contacting Broadcom support about this issue, provide the following:

Record all steps necessary to recreate the error
Record all text of any error messages
Include timestamps of when the error was experienced
Retrieve log bundles from all NSX components involved (NSX Managers and ESXi hosts/Edges)

Handling Log Bundles for offline review with Broadcom support