"Failed to install software on host, Cannot download VIB" during NSX Install on ESXi host using vLCM

Products

• VMware NSX

Issue/Introduction

• The NSX installation on the host fails with the error:

Failed to install software on host. Cannot download VIB 'https://hostupdate.vmware.com/software/VUM/PRODUCTION/vmtools-main/vmtools/vmw/vib20/tools-light/VMware_locker_tools-light_######-24283371.vib'. This might be because of network issues or the specified VIB does NOT exist or does NOT have a proper 'read' privilege set. Make sure the specified VIB exists and is accessible from vCenter Server. Host 'hostname' was not processed, the reason: 'Cannot download VIB 'https://hostupdate.vmware.com/software/VUM/PRODUCTION/vmtools-main/vmtools/vmw/vib20/tools-light/VMware_locker_tools-light_########-24283371.vib'. This might be because of network issues or the specified VIB does NOT exist or does NOT have a proper 'read' privilege set. Make sure the specified VIB exists and is accessible from vCenter Server.'

Environment

VMware NSX

Cause

This error occurs as vCenter Lifecycle Management (vLCM) fails to download ESXi patches/images from VMware by Broadcom public repositories.

Resolution

Please follow KB article Error: A general system error occurred: Failed to download VIB(s): Error: HTTP Error Code: 403, vLCM fails to download the ESXi patches and images from online repositories to re-configure the vLCM in vCenter and retry to install the NSX on the host.

Additional Information

If this KB did not help resolve your issue, you can review the following KB for further troubleshooting steps: Troubleshooting NSX Installation Operations