As part of our ongoing efforts to evolve our various support systems and services, Broadcom will be removing the existing “Support” flyout menu on our Message Labs Portal and instead, point customers to raise support cases directly via the Broadcom Support Portal.
This shift in technology has several key benefits geared towards improving the customer experience including:
If you already have a Broadcom Support user go to Broadcom Support Portal to manage your existing or open new support cases.
If on the other hand, you need to gain access to the Case Management system, customers first need to create a profile on the Broadcom Support Portal using their Support Site ID to validate their entitlements.
The Support Site ID can be obtained through a number of methods, including:
Your Site ID will either be provided to you directly through this process or a case will be assigned to our Customer Care Team who will assist you further.
Once you’ve obtained your Support Site ID, you can now proceed with registering on the Broadcom Support Portal.
Follow these instructions to complete the registration process:
Once your profile has been successfully created, follow these instructions for using the case management system: