Unable to log in to a Broadcom SaaS portal or console

Products

• Support Portal
• Endpoint Security
• Endpoint Security Complete
• Endpoint Security for Servers
• CA Agile Central SaaS (Rally)
• Cloud Secure Web Gateway - Cloud SWG
• VIP Service
• Endpoint Detection and Response Cloud
• Email Security.cloud
• Cloud Workload Protection
• Cloud Workload Protection for Storage
• CASB Audit
• Endpoint Protection Mobile
• Policy Based Encryption

Issue/Introduction

Password reset is a crucial task for IT administrators and users to maintain the security of their accounts. However, the process may be different for Broadcom, CA, Symantec, VMware, and other products.

This article helps you with the following login issues:

• Admin UI login problems
• Need to reset or change a portal or cloud console password
• Unable to log into a Broadcom product portal or console
• Receiving an error when logging in
• The log in page is blank

Resolution

Service status

If you are unable to log in to the console or portal for your Broadcom SaaS product, first check the Broadcom Service Status page for current operational status and maintenance schedules. 

You can also subscribe to Broadcom product notifications and alerts.

Login help

Find your product login URL, or get assistance with login issues.

Product Name	Login/Password Help	Additional Help for Login Issues	Product Documentation
Endpoint Security (SES) https://securitycloud.symantec.com/	SES login help	Create a case	Getting Started with SES
Endpoint Security Complete (SESC) https://securitycloud.symantec.com/	SESC login help	Create a case	Getting Started with SES
Endpoint Security for Server (SESS) https://securitycloud.symantec.com/	SESS login help	Create a case	Getting Started with SES
Cloud Secure Web Gateway (Cloud SWG) - formerly Web Security Service (WSS) https://portal.threatpulse.com/login.jsp	Cloud SWG login help	New Users: Create a case here Existing Users: Create a case here	Cloud SWG documentation
Cloud Workload Protection/Storage (CWP) https://securitycloud.symantec.com/	CWP login help	Create a case	CWP documentation
Email Security.cloud (ESS) https://identity.symanteccloud.com/Logon	ESS login help	Create a case	ESS documentation
Endpoint Protection Mobile (SEP Mobile) https://identity.symanteccloud.com/Logon	SEP Mobile login help	Create a case	SEP Mobile documentation
Endpoint Detection and Response (EDR) https://sep.securitycloud.symantec.com/	EDR login help	Create a case	EDR documentation
Policy Based Encryption (PBE) Advanced https://identity.symanteccloud.com/Logon	ESS login help	Create a case	PBE Documentation
VIP Cloud (VIP) https://vip.symantec.com/	VIP login help	Create a case	VIP documentation
CASB https://app.elastica.net/	CASB login help	Create a case	CASB documentation
Rally SaaS https://rally1.rallydev.com/	Rally login help	Create a case	Rally documentation
Clarity SaaS Log in using the single sign-on URL provided by your company or the Clarity URL	Clarity login help	Create a case	Clarity documentation

 

EOL Products

• Symantec Endpoint Protection Small Business Edition (SEP SBE)
• Symantec Endpoint Protection Cloud (SEPC)
• Symantec Endpoint Protection Small Business Edition - replaced with Symantec Endpoint Security Enterprise (SES Enterprise)