search cancel

First time User unable to login to Clarity

book

Article ID: 256583

calendar_today

Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

I have a user who is encountering the error 400 Login Failed error.  I don't think this would be on the Clarity/Broadcom side, but we've been unable to isolate the issue.  Perhaps there is something with the user's setup, however, all looks good to me.  Can you identify any potential issue?

Environment

Release : 16.1.0

Resolution

Uncheck Force Password Change under Administration->Resources