CloudSOC User password reset

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Article ID: 170936

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Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway

Issue/Introduction

CloudSOC user password needs to be reset.

Resolution

Steps to reset a CloudSOC user password.
Use this procedure to manually reset a single CloudSOC user's password. 

  1.  In the CloudSOC app, on the top bar choose Users > Users.
  2.  Find the User, click in the Actions column and choose Reset Password.
  3.  On the “Reset Password” panel, do one of the following:
    • Click “Send Reset Link” to email the user a password reset link.
    • Click “Set Password” to generate a new temporary password that you can send to the user. After logging on with the password, CloudSOC prompts them to create a new password.