CloudSOC User password reset

Article Id: 170936
Status: Published
Updated On: 01-07-2019 14:37
Legacy Id: TECH249108
Products:
CASB Security Standard , CASB Security Premium , CASB Security Advanced , CASB Audit , CASB Gateway
Issue/Introduction:

CloudSOC user password needs to be reset.

Resolution:

Steps to reset a CloudSOC user password.
Use this procedure to manually reset a single CloudSOC user's password. 

  1.  In the CloudSOC app, on the top bar choose Users > Users.
  2.  Find the User, click in the Actions column and choose Reset Password.
  3.  On the “Reset Password” panel, do one of the following:
    • Click “Send Reset Link” to email the user a password reset link.
    • Click “Set Password” to generate a new temporary password that you can send to the user. After logging on with the password, CloudSOC prompts them to create a new password.