Broadcom Support Portal Instructions for Email.cloud clients

Products

• Support Portal
• Email Security.cloud

Issue/Introduction

How to raise cases for Symantec Email security.Cloud product. 

Resolution

If you already have a Broadcom Support account, visit the Broadcom Support Portal to manage your current cases or open new ones. However, if you need access to the Case Management system, you'll need to create a profile on the Broadcom Support Portal first. Use your Support Site ID to validate your entitlements. 

• See Find your Broadcom Support Site ID if you need help locating your site ID.

Follow these instructions to complete the registration process:

• Create a Basic User Profile using the steps at: Register for an account on the Broadcom Support Portal and Communities.
• Upgrade your Basic User Profile to gain full access to the Broadcom Support Portal using the steps at: Using your Broadcom Site ID(s) for full support portal access.

Once your profile has been successfully created, follow these instructions for using the case management system:

• Creating and managing Broadcom support cases.

Additional Information

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