Unable to log in to a Broadcom SaaS portal or console

Products

• Support Portal
• Endpoint Security
• Endpoint Security Complete
• Endpoint Security for Servers
• Rally SaaS
• Cloud Secure Web Gateway - Cloud SWG
• VIP Service
• Endpoint Detection and Response Cloud
• Email Security.cloud
• Cloud Workload Protection
• Cloud Workload Protection for Storage
• CASB Audit
• Endpoint Protection Mobile
• Policy Based Encryption

Issue/Introduction

Password reset is a crucial task for IT administrators and users to maintain the security of their accounts. However, the process may be different for Broadcom, CA, Symantec, VMware, and other products.

This article helps with the following login issues:

• Admin UI login problems
• Need to reset or change a portal or cloud console password
• Unable to log into a Broadcom product portal or console
• Receiving an error when logging in
• The log in page is blank

Environment

Applicable to all the Symantec products

Cause

If unable to log in to the console or portal for the Broadcom SaaS product, first check the Broadcom Service Status page for current operational status and maintenance schedules. 

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Resolution

Login help

Find product login URL, or get assistance with login issues.

Product Name	Login/Password Help	Additional Help for Login Issues	Product Documentation
Endpoint Security (SES) https://accounts.saas.broadcomcloud.com/cc/landing	SES login help	New Users: Create a case here Existing Users: Create a case here	Getting Started with SES
Endpoint Security Complete (SESC) https://accounts.saas.broadcomcloud.com/cc/landing	SESC login help	New Users: Create a case here Existing Users: Create a case here	Getting Started with SES
Endpoint Security for Server (SESS) https://accounts.saas.broadcomcloud.com/cc/landing	SESS login help	New Users: Create a case here Existing Users: Create a case here	Getting Started with SES
Cloud Secure Web Gateway (Cloud SWG) - formerly Web Security Service (WSS) https://portal.threatpulse.com/login.jsp	Cloud SWG login help	New Users: Create a case here Existing Users: Create a case here	Cloud SWG documentation
Email Security.cloud (ESS) https://identity.symanteccloud.com/Logon	ESS login help	New Users: Create a case here Existing Users: Create a case here	ESS documentation
Endpoint Protection Mobile (SEP Mobile) https://accounts.saas.broadcomcloud.com/cc/landing	SEP Mobile login help	New Users: Create a case here Existing Users: Create a case here	SEP Mobile documentation
Endpoint Detection and Response (EDR) https://accounts.saas.broadcomcloud.com/cc/landing	EDR login help	New Users: Create a case here Existing Users: Create a case here	EDR documentation
Policy Based Encryption (PBE) Advanced https://identity.symanteccloud.com/Logon	ESS login help	New Users: Create a case here Existing Users: Create a case here	PBE Documentation
VIP Cloud (VIP) https://manager.vip.symantec.com	VIP login help	New Users: Create a case here Existing Users: Create a case here	VIP documentation
CASB https://app.elastica.net/	CASB login help	New Users: Create a case here Existing Users: Create a case here	CASB documentation
Rally SaaS https://rally1.rallydev.com/	Rally login help	New Users: Create a case here Existing Users: Create a case here	Rally documentation
Clarity SaaS Log in using the single sign-on URL provided by the company or the Clarity URL	Clarity login help	New Users: Create a case here Existing Users: Create a case here	Clarity documentation

 

EOL Products

• Symantec Endpoint Protection Small Business Edition (SEP SBE) - replaced by Endpoint Security Enterprise ( SES Enterprise )
• Symantec Endpoint Protection Cloud (SEPC)
• Cloud Workload Protection/Storage (CWP) -  replaced with Symantec Endpoint Security Complete (SES Complete)