Problems logging in to the Broadcom Support Portal

Products

• Support Portal
• Global Customer Assistance

Issue/Introduction

This article helps registered users, both non-Federated and Federated with Single Sign On (SSO), check and resolve login issues with the Broadcom Support Portal and Communities.

• Unable to log in
• Login error or failure
• Cannot log in using my Broadcom Site ID
• Login troubleshooting
• Log in fails
• Errors or problems when logging in
• Trouble when logging in to your Broadcom account
• Can't log in with MyVMware account credentials
• My VMware ID does not work
• Password expired

Resolution

If you are experiencing login issues with Broadcom services or portals, check the following:

Table of Contents

• Service status
• Browser issues
• Login issues
• Account issues
• Verification emails
• SSO/IDP issues

Service status

Monitor the status of Broadcom software and portals to ensure that the service you are logging into is online and operational.

Learn more by reading the Broadcom Service Status guide.

Browser issues

Clear your browser cache and update the browser to the latest version, if necessary, and try logging in again.

Login issues

• Forgot or need to reset your password?
  
  
  • Resetting your password on the Broadcom Support Portal
  • Resetting your password on the Broadcom Support Portal via chatbot
    
    
• Login errors?
  
  
  • Error: "Password reset is not allowed for this user" Federated/SSO user login
  • Error: "Unable to determine user identification method. Please contact your admin for assistance"
    Error: "We found some errors. Please review the form and make corrections."

Account issues

• Not finding your account?
  
  Create an account or contact Broadcom Customer Care for assistance.
  
  
• Account registration not yet approved?
  
  Your account may still be under review if your email domain doesn't match the Site ID domain or your company requires user administrator approval. Please allow up to 3 business days for approval.
  
  
• Missing your Site ID?
  
  Request your Site ID or contact Broadcom Customer Care for assistance.
  
  
• Have you built your profile?
  
  Ensure that you have upgraded from a basic user account and built your profile to gain full access to our Broadcom Support Portal and Communities.

Verification emails

• Haven't received an Multi-Factor Authentication (MFA) verification code?
  
  
  • Check your spam folders.
  • Ask your email administrator to allow email from @sso.broadcom.com and @broadcom.com, and request the MFA verification code again.
  • Learn more about MFA issues

SSO/IDP issues

• SSO or IDP issues? For Federated Single-Sign On (SSO) customers, learn how to change the authentication URL.

Additional Information

See the New user guide for Broadcom Support Portal.

If you need further assistance, contact Broadcom Customer Care.