Problems logging in to the Broadcom Support Portal

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Article ID: 144160

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Updated On:

Products

Support Portal

Issue/Introduction

Can't log in into Broadcom Support Portal

Resolution

Attention

Broadcom’s authentication service provider URL is changing from March 14, 2021, as follows:

Current URL: avagoext.okta.com
New URL: login.broadcom.com

Maintenance schedule is:

Start Date: March 13, 2021, at 09:00 UTC
End Date: March 14, 2021, at 09:00 UTC

Click here to keep up-to-date during the maintenance, including when maintenance has successfully completed.

Action Required from 09:00 UTC on March, 14th for Federated Single-Sign On (SSO) Customers.  click here for details.

 

 

Cannot log in to the Support Portal

To login to the Support Portal, You will need to be registered under Broadcom Support Portal.

Check your Broadcom account status using the chatbot on the Account Self Service page: https://portal.broadcom.com/web/customers/chatbot

Account Self Service Help

My account is showing my registration was not submitted.
The email you are checking is not registered. Please register your account at https://portal.broadcom.com/web/guest/registration.

I did not receive my verification code.
Make sure the email address is correct. Check your spam/junk folder or corporate spam folder. If you still did not get the email, make sure that emails from @broadcom.com is allowed from your email admin.

Account is showing as registration not approved.
Your account may still be under review. Please allow 1 - 2 business days for the registration to be approved.

Account is showing as not active
After the registration is approved, you should receive an email from [email protected] with the title "Broadcom Inc - Welcome to Broadcom Single Signon". This email provides the activation link.

I did not receive the activation email.
Check your spam/junk folder or corporate spam folder. If you still did not get the email, make sure that emails from @broadcom.com is allowed from your email admin.

 

If your account is active and you are still facing issues then try these following steps:

1. Reset Your password
One of the reasons why you can't log in is due to the password issue. We will suggest you to please reset your password at this link https://portal.broadcom.com/web/guest/forgotpassword. For help with password reset, please see the article "How to reset my password on Broadcom support portal?"

2. Browser Issue
Another reason for the log in issue can be due to the browser. We would recommend to clear caches and cookies of your browser and try again.

NOTE: Although all browsers are supported, recommended a newer browser for better performance.

 

Cannot log into a SaaS product

1. Check the product on our Status Page 
2. See help for each product here
3. For support, please log a technical support issue for the specific product at support.broadcom.com

 

 

 

If the issue still persists, please contact the Customer Care Team by submitting a question using Customer Care Webform.

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How to reset my password on Broadcom support portal?"