Learn how to contact Broadcom support for the following:
There are multiple ways to contact Broadcom Support.
See Self-Service tips for Broadcom for self-service options available through the Broadcom Customer Support Portal.
Go to Support Portal and click on the chat icon available at the right side bottom of the page. See Contact Broadcom Support via chat for more details.
To speak with a customer representative or a Support Engineer, see Contact Support. Scroll to the bottom of the page and click on your respective region as shown in the image below.
The Customer Care Request Form is a convenient way to request assistance from the Broadcom Customer Care team.
Providing sufficient and accurate data will expedite the resolution of your request.
After submitting the form, you will receive a screen message with your case number and an email will also be sent to the address entered in the "Email Address" required field.
Note: This form is for Non-Technical requests and should not be used to open cases for product support, support escalations, or for high severity/urgency cases. Contact Broadcom Customer Care directly for Severity 1 cases.
Take note of the below tips when submitting a request via the form.
The Customer Care Community is where customers can connect to share questions, ideas, and feedback. We orchestrate each customer interaction to help ensure positive business outcomes. The customer care team handles all products' non-technical issues like Software Support Portal, License, Education, Partners, and all general queries.
See Creating and managing Broadcom support cases for details on opening a case.
Note: Before you can open or view a support case using Broadcom Support Portal, you will need to register using your Enterprise Site ID.