Collecting diagnostic information for VMware products

Products

• VMware vSphere ESXi
• VMware vCenter Server
• VMware Desktop Hypervisor
• VMware NSX
• VCF Operations/Automation (formerly VMware Aria Suite)
• VMware Cloud Director
• VMware Live Recovery
• VMware vSAN
• VMware Integrated OpenStack
• VMware Usage Meter
• VMware SDDC Manager

Issue/Introduction

VMware Technical Support routinely requests diagnostic information from customers when a support request is handled. This diagnostic information contains product specific logs, configuration files, and data appropriate to the situation. The information is gathered using a specific script or tool for each product and can include a host support bundle from the ESXi host and vCenter Server support bundle. Data collected in a host support bundle may be considered sensitive. Additionally, as of vSphere 6.5, support bundles can include encrypted information from an ESXi host. For more information on what information is included in the support bundles, see Data collected when gathering diagnostic information from vSphere products

Note: Collecting diagnostic information is the same as collecting or gathering log files.

This article provides procedures for obtaining diagnostic information for all VMware products.

The diagnostic information obtained by using this article is uploaded to VMware Technical Support after creation of the support bundle(s). Use the Support Request (SR) number received for the SR to properly associate the upload to the correct case.

VCF Operations Log Assist

For customers using VCF Operations, Log Assist may be used to upload diagnostic information as well. Log Assist eliminates the time-consuming process of manually gathering and uploading log files that Broadcom Technical Support Engineers (TSEs) use to solve customers’ technical issues. Log Assist automates this manual process, which can take several hours or even days to complete. 

To get started with Please visit: Diagnostics Log Assist for Broadcom Cases.

Resolution

Select from the list below for the details on collecting the diagnostic support bundle(s) for the product(s) and version(s) where needed.
Note: When selecting a product, verify the product version in use is noted in the article. 

VMware ESXi/ESX	Collecting diagnostic information for VMware ESXi/ESX using the vSphere Client (319493)  Collecting diagnostic information for VMware ESXi/ESX using the vm-support command (313542) Collecting diagnostic information for ESXi/ESX hosts and vCenter Server using the vSphere Web Client (326299)
VMware Fusion	Collecting diagnostic information for VMware Fusion (344567)
VMware Identity Manager	Collecting VMware Identity Manager logs and diagnostic information (367432)
VMware Integrated OpenStack	Collecting diagnostic information for VMware Integrated OpenStack (321809)
VMware NSX Guest Introspection MUX	Collecting diagnostic information for the NSX Guest Introspection MUX VIB (339623)
VMware NSX for vSphere 6.x	Collecting diagnostic information for VMware NSX for vSphere 6.x (318901)
VMware Player	Collecting diagnostic information for VMware Player and VMware Player Pro (340599)
VMware Tools	Enabling debug logging for VMware Tools within a guest operating system (313512)
VMware Aria Operations for Logs	Collecting diagnostic information for VMware Aria Operations for Logs (320337)
VMware Aria Operations	Collecting diagnostic information from VMware Aria Operations (342832)
VMware vCenter Server	Collecting diagnostic information for VMware vCenter Server 7.x and 8.x (330178) Collecting diagnostic information for ESXi/ESX hosts and vCenter Server using the vSphere Web Client (326299)
VMware Live Recovery (VLR)	Collecting diagnostic information for VMware Live Recovery (312791)
VMware vCloud Director	Collecting diagnostic information for VMware vCloud Director (320409)
VMware Usage Meter	Collecting diagnostic information for VMware Usage Meter (316939)
VMware vSAN	Collecting vSAN support logs and uploading to VMware (327035)
VMware vSphere Replication	Collecting the VMware vSphere Replication logs (312657)
VMware Workstation (8.0 and above, Windows and Linux)	File menu Help > Support > Collect Support Data   WSX server logs: Windows: %TEMP%\VMware-%USERNAME% Linux: /var/log/vmware/
VMware Aria Operations for Networks (Also know as AON, Ops for Networks and formerly known as VMware vRealize Network Insight (VRNI))	Generating support bundles from VMware Aria Operations for Networks appliances(s)  (343485)
VMware SDDC Manager	Collecting diagnostic information from VMware SDDC Manager