Generating support bundles from VMware Aria Operations for Networks appliances(s)

Products

• VMware Aria Operations for Networks

Issue/Introduction

This knowledge base article provides steps to generate support bundles(s) from Aria Operations for Networks (vRNI) appliance(s)

Broadcom Support routinely requests diagnostic information when a support case is handled. This diagnostic information contains product specific logs, configuration files, and data appropriate to the situation.

Environment

VMware vRealize Network Insight 6.x
Aria Operations for Networks

Resolution

In order to look into the logs for inspecting the details and identifying anomalies, a support bundle is created.

 

To generate a support bundle using the GUI, follow below steps:

1. On Aria Operations for Networks GUI , Navigate to Settings>Infrastructure and Support>Infrastructure  and updates pages.

2. Click on Support tab at the top of the page.
3. In the Platform VMs or Proxy VMs table, check which platform and collectors you wish to create, then click the Create Support Bundle icon.

4. Click Yes to confirm creation of a new support bundle.

5. After new support bundle is created, click the current creation date download link to download the support bundle locally.

 

To generate a support bundle using the command line instead of the GUI, follow below steps:

1. SSH/Putty to the desired vRealize Network Insight appliance as consoleuser

2. Run the following command to generate a support bundle:
    support-bundle create

3. Run the following command to get the name of the support bundle:
    support-bundle list

Note: Make note of the support bundle with a complete timestamp, Example: platform-DQ1ZY5M-######-12162019-190726

4. Run the following command to copy the support bundle to new path with corrected permissions:
    support-bundle copy --user support --ip IP_of_VM --port 22 --bundle support_bundle_name --targetpath /tmp

Note:
Replace IP_of_VM with the IP address of the vRealize Network Insight VM you logged into, and replace support_bundle_name with the name of the support bundle found in step x.
Example:
support-bundle copy --user support --ip 192.###.##.50 --port 22 --bundle platform-DQ1ZY5M-#######-12162019-190726 --targetpath /tmp

5. Log into the same vRealize Network Insight VM as support using an SCP utility to copy the newly generated support bundle from /tmp.

Once you have support bundle(s) on your local system, upload them to Broadcom support case by refering to Uploading files to cases on the Broadcom Support Portal

Additional Information

For more information, see Create a Support Bundle documentation