Uploading files to cases on the Broadcom Support Portal

Products

• Support Portal
• Licensing - Symantec Products
• Licensing-CA
• Advanced Authentication Mainframe
• CA Security Mainframe
• Symantec
• CA Automic Dollar Universe
• Automic SaaS
• VMware vSphere ESXi 8.0
• VMware vSphere ESXi 7.0
• VMware vSphere Standard
• VMware vSphere Foundation
• VMware vSphere ESX 8.x
• VMware vSphere ESX 7.x
• VMware vCenter Server
• VMware vCenter Server 8.0
• VMware vCenter Server 7.0

Issue/Introduction

This article outlines the steps if you need to upload files to a case through the Broadcom Support Portal. If you need to use FTP for the upload, refer to the instructions provided in SFTP instructions for log upload to the Broadcom Support portal.

Resolution

To upload or attach a file to a case:

1. Go to the Broadcom Support portal and Login.
   
   
   
2. Once you are logged in, choose your division to access Case Management.
   
   
   
3. Click on My Entitlements option.
   
   
   
4. Select any Entitlements Details from the list of your entitlements.
5. Select Cases.
   
   
   
6. Locate and select the case ID to which a file has to be attached.
   
   
   
7. Click the File attachment icon on the case record.
   
   
   
   Or, click the Attach Files link at the bottom of the case record.
   
   
   
   
8.  Pop-up window will appear. Click on the folder path " files_from_customer".
   
   
   Note: Selecting the drop-down will not provide the path, please select the folder.
   
   
9. Drag a file on to the screen or click on upload and select the file.
   
   The file will appear in progress and once completed it will show in the folder.

Additional Information

Refer to other useful resources

• Uploading VCF log bundles and files using Wolken, SHD, Web Browser Interface and FTP client
  
  
• SFTP instructions for log upload to the Broadcom Support portal
  
  
• Uploading files to a case via supportftp.broadcom.com presents a blank white page
  
  
• Broadcom case management frequently asked questions