Collecting diagnostic information

Products

• VMware Integrated OpenStack

Issue/Introduction

This article provides information on obtaining diagnostic information for VMware Integrated OpenStack (VIO).

 

VMware Technical Support routinely request diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs for analysis.

Environment

7.x

Resolution

To collect a log bundle from your VIO environment:

  VIO 7.x

1. Log in to the management server using SSH.
2. Run the following:

viocli generate supportbundle

3. The log file will be located in /var/log.

Note:  Starting from VMware Integrated OpenStack 7.1, VMware Integrated OpenStack logs are automatically backed up on a daily basis to increase log retention for a maximum of seven days. The retention days can vary according to free space on the vio-manager virtual machine. The log backups are stored in /var/log/vio_daily_log on the vio-manager virtual machine. For troubleshooting purposes, you can upload the auto-generated log backups present in that folder.

Additional Information

Create a Support Bundle

Collecting diagnostic information for VMware products