Collecting diagnostic information
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Collecting diagnostic information

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Article ID: 321809

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Updated On:

Products

VMware Integrated OpenStack

Issue/Introduction

This article provides information on obtaining diagnostic information for VMware Integrated OpenStack (VIO).
 
VMware Technical Support routinely request diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs for analysis.


Environment

7.x

Resolution

To collect a log bundle from your VIO environment:

  VIO 7.x

  1. Log in to the management server using SSH.
  2. Run the following:
viocli generate supportbundle
  1. The log file will be located in /var/log.


Note:  Starting from VMware Integrated OpenStack 7.1, VMware Integrated OpenStack logs are automatically backed up on a daily basis to increase log retention for a maximum of seven days. The retention days can vary according to free space on the vio-manager virtual machine. The log backups are stored in /var/log/vio_daily_log on the vio-manager virtual machine. For troubleshooting purposes, you can upload the auto-generated log backups present in that folder.

Additional Information