Collecting diagnostic information for VMware products
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Collecting diagnostic information for VMware products

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Article ID: 367431

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Updated On:

Products

VMware vSphere ESXi VMware vCenter Server VMware Desktop Hypervisor VMware NSX VMware Aria Suite VMware Cloud Director VMware Live Recovery VMware vSAN VMware Integrated OpenStack

Issue/Introduction

VMware Technical Support routinely requests diagnostic information from customers when a support request is handled. This diagnostic information contains product specific logs, configuration files, and data appropriate to the situation. The information is gathered using a specific script or tool for each product and can include a host support bundle from the ESXi host and vCenter Server support bundle. Data collected in a host support bundle may be considered sensitive. Additionally, as of vSphere 6.5, support bundles can include encrypted information from an ESXi host. For more information on what information is included in the support bundles, see Data collected when gathering diagnostic information from vSphere products


Note: Collecting diagnostic information is the same as collecting or gathering log files.

This article provides procedures for obtaining diagnostic information for all VMware products.

The diagnostic information obtained by using this article is uploaded to VMware Technical Support after creation of the support bundle(s). Use the Support Request (SR) number received for the SR to properly associate the upload to the correct case.


VMware Skyline Log Assist

For customers using VMware Skyline, Log Assist may be used to upload diagnostic information as well. Log Assist eliminates the time-consuming process of manually gathering and uploading log files that VMware Technical Support Engineers (TSEs) use to solve customers’ technical issues. Skyline Log Assist automates this manual process, which can take several hours or even days to complete. VMware TSEs will request the logs needed to assist with troubleshooting. The customer approves the request in Skyline Advisor and the requested logs are automatically uploaded to VMware Support. Likewise, customers can choose to proactively push log files to VMware Support via Skyline Advisor.

For more information about configuring Log Assist, please visit the Skyline Log Assist documentation page

Resolution

Select from the list below for the details on collecting the diagnostic support bundle(s) for the product(s) and version(s) where needed.
Note: When selecting a product, verify the product version in use is noted in the article. 

VMware ESXi/ESX
VMware Fusion
VMware Identity Manager
VMware Infrastructure SDK
(VMware vSphere Web Services, vSphere SDK for Perl, vSphere PowerCLI, vSphere vCLI, CIM SDK)
VMware Integrated OpenStack
VMware NSX Guest Introspection MUX
VMware NSX for vSphere 6.x
VMware Player
VMware Tools
VMware Update Manager
VMware Aria Operations for Logs
VMware Aria Operations

Collecting diagnostic information from VMware Aria Operations (342832)
VMware vCenter Server
VMware vCenter Site Recovery Manager
VMware vCloud Director
VMware vCloud Usage Meter
VMware vSAN
VMware vSphere Replication
VMware Workstation (8.0 and above, Windows and Linux)
File menu Help > Support > Collect Support Data
 
WSX server logs:

Windows: %TEMP%\VMware-%USERNAME%
Linux: /var/log/vmware/
VMware vRealize Network Insight (vRNI) Generating support bundles from VMware Aria Operations for Networks appliances(s)
 (343485) 
 
 
For more information on collecting diagnostic information for the Cisco Nexus 1000V, see the Cisco Support Community article Nexus 1000V Log Collection.
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