Collecting VMware Workspace One Access and Identity Manager logs and diagnostic information

Products

• VMware Aria Suite

Issue/Introduction

Collect Log Information:
During testing or troubleshooting, the logs can give feedback about the activity and 
performance of the virtual appliance, as well as information about any problems that occur.

This article provides information on the location of VMware Identity Manager logs and steps to create a log bundle for troubleshooting purposes.

Environment

• VMware Identity Manager 3.3.x
• VMware Aria Suite Lifecycle 8.x

Resolution

Location of log files

Identity Manager Service Logs:

Information about activity on the service, such as entitlements, users, and groups.

• Linux:

  /opt/vmware/horizon/workspace/logs/horizon.log

• Windows:

  <INSTALL_DIR>\opt\vmware\horizon\workspace\logs\horizon.log

Configurator Logs:
Requests that the Configurator receives from the REST client and the web interface.

• Linux:

  /opt/vmware/horizon/workspace/logs/configurator.log

• Windows:

  <INSTALL_DIR>\opt\vmware\horizon\workspace\logs\configurator.log

Connector Logs:
A record of each request received from the Web interface. Each log entry also includes the request URL, timestamp, and exceptions. No sync actions are recorded. Also, messages related to directory sync.

• Linux:

  /opt/vmware/horizon/workspace/logs/connector.log
  /opt/vmware/horizon/workspace/logs/connector-dir-sync.log

• Windows:

  <INSTALL_DIR>\opt\vmware\horizon\workspace\logs\connector.log
  <INSTALL_DIR>\IDMConnector\opt\vmware\horizon\workspace\logs\connector-dir-sync.log

Collecting the log file bundle

To collect a log file bundle:

1. Log in to the connector configuration page https://idm-fqdn:8443/cfg/logs
2. Click Prepare log bundle.
3. Download the bundle and zip if required
4. Upload to the SR via your customer connect portal

To collect diagnostic information from the client machines:

1. Right-click the VMware Identity Manager Desktop client icon in system tray.
2. Click About Identity Manager Desktop.
3. Click Collect Diagnostic information.

The log bundle generated is saved on the Desktop.

Collecting the log file bundle using VMware Aria Suite Lifecycle.

Note: If Workspace One Access 3.3.7 is being managed by VMware Aria Suite Lifecycle the log bundle can be collected using VMware Aria Suite Lifecycle. If Workspace One Access is cluster it will create one log bundle for all the three nodes.

To collect a log file bundle using VMware Aria Suite:

1. Login to VMware Aria Suite Lifecycle using admin@local.
2. Navigate to Lifecycle Operations > Environments.
3. In the day actions select Generate Logs.
4. When the create log bundle request is completed you can select Download Logs
5. Then, Delete Logs to save disk space.