Note: Collecting diagnostic information is the same as collecting or gathering log files.
This article provides procedures for obtaining diagnostic information for all VMware products.
The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To properly identify your information, you need to use the Support Request (SR) number you receive when you create the new SR.
VMware Skyline Log Assist
For customers using VMware Skyline, Log Assist may be used to upload diagnostic information as well. Log Assist eliminates the time-consuming process of manually gathering and uploading log files that VMware Technical Support Engineers (TSEs) use to solve customers’ technical issues. Skyline Log Assist automates this manual process, which can take several hours or even days to complete. VMware TSEs will request the logs needed to assist with troubleshooting. The customer approves the request in Skyline Advisor and the requested logs are automatically uploaded to VMware Support. Likewise, customers can choose to proactively push log files to VMware Support via Skyline Advisor.
For more information about configuring Log Assist, please visit the Skyline Log Assist documentation page
elect your product and, where appropriate, the version from this list.
Note: When selecting your product, see the product versions in the corresponding article to determine if the relevant version is listed.
VMware ESXi/ESX
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Collecting diagnostic information for VMware ESXi/ESX using the vSphere Client
Collecting diagnostic information for VMware ESXi/ESX using the vm-support command Collecting diagnostic information for VMware vCenter Server and ESXi/ESX using the vSphere PowerCLI Collecting diagnostic information for ESXi/ESX hosts and vCenter Server using the vSphere Web Client |
VMware Fusion
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VMware Identity Manager
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VMware Infrastructure SDK
(VMware vSphere Web Services, vSphere SDK for Perl, vSphere PowerCLI, vSphere vCLI, CIM SDK) |
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VMware Integrated OpenStack
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VMware NSX Guest Introspection MUX
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VMware NSX for vSphere 6.x
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VMware Player
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VMware Tools
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VMware Update Manager
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VMware Aria Operations for Logs
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VMware Aria Operations
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Collecting diagnostic information from VMware Aria Operations |
VMware vCenter Server
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VMware vCenter Site Recovery Manager
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VMware vCloud Director
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VMware vCloud Usage Meter
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VMware vSAN
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VMware vSphere Replication
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VMware Workstation (8.0 and above, Windows and Linux)
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File menu Help > Support > Collect Support Data
WSX server logs:
Windows: %TEMP%\VMware-%USERNAME% Linux: /var/log/vmware/ |
VMware vRealize Network Insight (vRNI) | vRNI Collecting diagnostic log information |