Troubleshooting issues with access to the Management Console of the Edge SWG and ASG

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

• The purpose of this article is to gather and present several articles that discuss a fairly common amount of issues related to communication between client machines and the Edge SWG or ASG ‘s Management Console.
• This can be caused by a variety of reasons. In this article, we will provide links to several other articles that describe behaviors that apply to different scenarios.
• Unable to connect to Edge SWG or Advanced Secure Gateway (ASG).

Resolution

See the following articles for appliance connectivity issues:

Unable to connect to management console

Unable to access the management console

Java Management Console fails to launch

Browser does not not display ProxySG Management Console correctly with Java 8 (SGOS 6.5.x)

HTTPS Management Console is not responding

Unable to load ProxySG Management Console after updating to Java 8