Unable to access the Edge SWG (ProxySG) Management Console

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

Unable to access the Edge SWG (ProxySG) Management Console
There is a problem accessing the Web Management Console

Resolution

Follow these steps to troubleshoot problems browsing to the Management Console:

• Verify that you have typed the correct IP address and port. In the Web browser, enter HTTPS, the Edge SWG (ProxySG) IP address, and port 8082 (the default management port). For example, https://A.B.C.D:8082
• If you are unsure of the IP Address for the Edge SWG (ProxySG), the only way you can verify the address of the Edge SWG (ProxySG) without the Web interface is to connect to the serial console using a serial cable and display the network configuration.
• Verify that your workstation is configured and working properly by connecting to other Web sites (such as www.bluecoat.com). If your browser is configured to use the Edge SWG (ProxySG) as the proxy server and there is a problem with the Edge SWG (ProxySG), this test might fail.
• If you are accessing an Edge SWG (ProxySG) located on a remote network, verify that other servers on that network are accessible.
• Try pinging the Edge SWG (ProxySG) IP address to verify it is accessible from the workstation. If the Edge SWG (ProxySG) does not respond to the ping, it may not be operational.