Broadcom Support Portal: User Administrator Guide

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Article ID: 142905

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Updated On:

Products

Support Portal

Issue/Introduction

This article will show how to manage the permissions for a User as a Broadcom Support Portal.

Resolution

User Administrator takes on the responsibilities of approving, updating and revoking access for the user at specific support site id. Requests for access to a site will be routed to the User Administrator instead of to Broadcom Customer Care. Once you become a user administrator, please follow the steps to manage permissions for a user. 

Processing a pending request as a User Administrator: 

  1. Login to support.broadcom.com and once logged in, select the Division.



  2. Click on My Tools and select Administration.




  3. Select Registration Requests Tab. This will show all the pending requests associated with the site and to process it, click on Pencil Icon under EDIT/VIEW.






  4. It will show you the request details. Click on Status, choose the option ( Accept or Reject) and Submit your request. 




  5. The requester will receive a system-generated email about the status of their request.


Managing site ID permissions for a user as a User Administrator: 

User administrators can log in to the support online portal and view the list of users associated with the sites. Admins will have access to change permissions from Enterprise to the below options:

  • Enable Download
  • Disable Download
  • Revoke Site Access 
  • Enable SAAS Provisioning
  • Disable SAAS Provisioning

Note: Once you apply restrictions to a user, this permission will apply to any other site ID's the user is associated to.

To make changes to user's permission, please follow the steps mentioned below:

  1. Go to My Tools and select Administration.




  2. Select “User and Permissions” tab and click on the pencil icon under “Edit/View”.
  3. Select the “Status” drop-down, make the change and select “Submit”

 

Revoking another User Administrator's access:

User Administrators can revoke the access of another User Administrator at their site. User Administrators cannot remove their own access.
Click the View/Edit icon next to the user whose User Administrator access will be removed. This will bring up a detail page with two tabs, Update Site Access and Revoke Site Access.
On the Update Site Access tab, uncheck the User Administrator checkbox and click the Update button. You will see a message that the update was successful.

 

Removing your own User Administrator Access:

To remove your own User Administrator access, if there is another User Administrator at your site, request that they remove your access using the function described above. If you are the only User Administrator at your site and there will be a replacement, it is recommended that you first approve the replacement User Administrator, then request that person to revoke your access. If there will not be a replacement User Administrator and you are the only UA at the site, please open a support issue either online by selecting "Support Online" as the product or by submitting your query using Customer Care Webform.

 

 If you need any assistance, please contact a Broadcom Customer Care Representative by submitting a request using a Webform

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