Broadcom Support Portal: User Administrator Guide
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Broadcom Support Portal: User Administrator Guide


Article ID: 142905


Updated On:


Support Portal Licensing - Symantec Products Licensing-CA


This article will show the User administrator how to manage the permissions for a User in the Broadcom Support Portal.


The User Administrator/Site Administrator takes on the responsibilities of approving, updating, and revoking access for the user at a specific support site id. Requests for access to a site will be routed to the User Administrator instead of to Broadcom Customer Care. Once you become a user administrator, please follow the steps to manage permissions for a user. 

NOTE: Broadcom Support recommends end-users have at least one Site Administrator assigned to each of their organization's Support Site IDs which provides them with additional self-service capabilities outlined in this article.

If a Site Administrator is not assigned to an end-users Support Site ID, all access and role requests will be processed by Broadcom Customer Care.

  • Processing a pending request as a User Administrator

To process pending registration / Site ID access requests on the Broadcom Support Portal, a User Administrator can follow the Procedure to accept/reject pending site ID requests by the admin

  • Managing site ID permissions for a user as a User Administrator

User administrator can manage Site ID permissions for a user by following User Administrator managing Site ID permissions of a user

  • Audit Reporting

To view the list of all end-users changes made to their Broadcom profile, a Site Admin can follow the Audit Reporting

  • Inviting an Enterprise user to a site ID

Note: The invited end user is required to have a pre-existing Broadcom Enterprise profile.
A site admin can invite an Enterprise user to a Site ID by following  As a User, Administrator invite an Enterprise user to a Site ID

  • Removing your own User Administrator Access

When you no longer need user administrator access or you want to replace yourself with another user administrator you can follow the Process to remove your User Administrator access

Additional Information

Should you need any further assistance, contact Broadcom Customer Care