User Administrator guide for the Broadcom support portal
Article ID: 142905
Updated On:
Products
Issue/Introduction
Learn how User Administrators can manage user permissions on the Broadcom Support Portal.
Resolution
Table of Contents
- Administrator roles
- User Administrator
- Product Administrator
- Request the User Administrator Role
- Request the Product Administrator Role
- Processing a pending request as a User Administrator
- Managing Site ID permissions for a user as a User Administrator
- Audit reporting
- Inviting an Enterprise user to a Site ID
- Removing your own User Administrator access
- Frequently Asked Questions
- Q. Who approves User and Product Administrator roles?
- Q. Can a site have multiple User and Product Administrators?
- Q. Can the User Administrator assign this role to other users?
- Q. Can the same person have both User and Product Administrator roles?
- Q. Can I change the User Administrator if that person has left the company?
- Q. I should be the User or Product Administrator but I am not designated as such – why?
- Q. Can we use our Generic/Group/Team DL/PDL email ID to request access as a User and Product Administrator?
The User Administrator/Site Administrator takes on the responsibilities of approving, updating, and revoking access for users at a specific Support Site ID (Site ID). Requests for access to a site will be routed to the User Administrator instead of to Broadcom Customer Care.
Once you become a user administrator, follow the steps in this article to manage user permissions. If a Site Administrator is not assigned to an end-user's Site ID, all access and role requests will be processed by Broadcom Customer Care.
Note: Broadcom recommends end-users have at least one Site Administrator assigned to each of their organization's Support Site IDs, which provides them with additional self-service capabilities outlined in this article.
Administrator roles
User Administrator and Product Administrator roles in the Broadcom support portal are assigned at the Site ID level and provides the customer with the following capabilities:
User Administrator |
Product Administrator |
|
Learn more about Fulfillment Dashboard Access |
Request the User Administrator Role |
Request the Product Administrator Role |
Processing a pending request as a User Administrator
User Administrators can process pending registration / Site ID access requests on the Broadcom support portal.
Managing Site ID permissions for a user as a User Administrator
User Administrators can manage Site ID permissions for users.
Audit reporting
User Administrators can view the list of all approvals/rejections and addition/revoke site access requests.
Inviting an Enterprise user to a Site ID
User Administrators can invite an Enterprise user to a Site ID.
Note: The invited end-user is required to have a pre-existing Broadcom Enterprise profile.
Removing your own User Administrator access
When you no longer need User Administrator access or you want to replace yourself with another user administrator, you can remove your User Administrator access.
Frequently Asked Questions
Q. Who approves User and Product Administrator roles?
A. If a Site Administrator is not assigned to the Support Site ID, all access and role requests will be processed by Broadcom Customer Care. Once a user becomes the User Administrator, they take on the responsibilities, (User Administrators will have 3 business days to accept or reject the request. If the request is not processed by the User Administrator in 3 business days, Broadcom Customer Care will process the request according to current business rules.)
Q. Can a site have multiple User and Product Administrators?
A. Yes, Multiple User and Product Administrators can exist for a Site ID.
Q. Can the User Administrator assign this role to other users?
A. Yes, User Administrators can assign the User Administrator and Product Administrator roles to other users registered under their Site ID.
See Manage user permissions and Site ID access as a User Administrator.
Q. Can the same person have both User and Product Administrator roles?
A. Yes, users can have both User Administrator and Product Administrator roles.
Q. Can I change the User Administrator if that person has left the company?
A. Yes, User Administrators can manage access for other users for their Site ID. If you do not have User Administrator rights, contact Broadcom Customer Care.
Q. I should be the User or Product Administrator but I am not designated as such – why?
A. The roles are not assigned automatically. Authorized users can request the role from the support portal. If a User Administrator does not exists for the Site ID, Customer Care will process the request as per the business rules. If there is a User Administrator for the Site ID, the request will be routed to the User Administrator.
Q. Can we use our Generic/Group/Team DL/PDL email ID to request access as a User and Product Administrator?
A. Due to Broadcom’s focus on providing high security to our customers, we cannot accept distribution list (DL/PDL) or group email addresses.
⚠️ Note: Use of a shared email account or distribution list (PDL) is a security risk, and a violation of the Terms of Use for the Broadcom support portal.
Additional Information
Should you need any further assistance, contact Broadcom Customer Care
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