The following article outlines the various portal user roles and their associated permissions.
Basic User – A general user with limited access to portal features/functions including the ability to subscribe to alerts and post/comment on Community discussions.
Enterprise User – An full portal user with access to paid support services including case management, license key generate, product downloads, PLA management.
Subscription Management – An Enterprise User with elevated permissions giving them the ability to manage their PLA Subscriptions by creating new SaaS instances, license key generation, product downloads, usage collection and reports.
User Administrator – An Enterprise User with elevated permissions giving them the ability to approve/reject site access requests, grant/revoke Subscription Management permissions, grant/revoke product download capabilities.
The following table outlines the various user types and their associated roles and permissions.
Enterprise Users have the ability to request the User Administrator role get added to their profile.
User Administrators will now see the Administration option from their My Tools drop-down menu providing them the ability to: