PLA Portal User Roles & Permissions

Products

• Support Portal

Issue/Introduction

The following article outlines the various portal user roles and their associated permissions. 

Resolution

User Roles

Basic User – A general user with limited access to portal features/functions including the ability to subscribe to alerts and post/comment on Community discussions.

Enterprise User – An full portal user with access to paid support services including case management, license key generate, product downloads, PLA management. 

• Step 1 - requires the creation of a Basic User profile
• Step 2 - requires upgrade from Basic to Enterprise User profile via site ID request approval. Click HERE for instructions for upgrading to an Enterprise user profile. 
  
  

User Permissions

Subscription Management – An Enterprise User with elevated permissions giving them the ability to manage their PLA Subscriptions by creating new SaaS instances, license key generation, product downloads, usage collection and reports.

User Administrator – An Enterprise User with elevated permissions giving them the ability to approve/reject site access requests, grant/revoke Subscription Management permissions, grant/revoke product download capabilities.

The following table outlines the various user types and their associated roles and permissions.

Enterprise Users have the ability to request the User Administrator role get added to their profile.

1. Navigate to https://support.broadcom.com 
2. Login and select the appropriate division tile
3. Select My Tools / Site Access Request
4. Select the Admin Access tab
5. Toggle the appropriate Site slider and click Submit to request your profile be upgraded
   
   
   
   
   
6. Once approved by Customer Care or a User Admin(s), you will receive an email stating your request has been approved.
7. The Site listed under the Admin Access tab will now show “Yes”

User Administrators will now see the Administration option from their My Tools drop-down menu providing them the ability to:

• Approve/Reject Additional Site Access requests 
• Approve/Reject User Administrator role requests 
• Approve/Reject Subscription Management role requests
  
  

Enterprise Users have the ability to request the Subscription Management role get added to their profile.

1. Navigate to https://support.broadcom.com 
2. Login and select the appropriate division tile
3. Select My Tools / Site Access Request
4. Select the Subscription Management tab
5. Toggle the slider and click Submit to request your profile be upgrade
   
   
   
   
6. Once approved, you will see this reflected in your Site & Role Requests page and have the ability to manage PLA products for all PLA site IDs you're associated with