Register for an account on the Broadcom Support Portal and Communities

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Issue/Introduction

Learn how to create or register for a new Basic User Account, which provides general access to the following:

Note: The Basic User Account does not provide access to additional features such as Case Management, Downloads, or Licensing until you upgrade your access. Select one of the division links below to follow the corresponding process:
Broadcom Software Division Upgrade with a Support Site ID.
Brocade Storage Networking Upgrade Process

IMPORTANT: End-users with pre-approved email domain-to-company associations (e.g. BSN and Semiconductor end-users) are presented with the Company attribute, allowing their profile to be auto-upgraded to an Enterprise Profile without the need of a Support Site ID (see step 6 below).

For BSG (Broadcom software group) Effective 08/29/2024 In the event a particular site ID has no users registered, when the first site access request to this site ID is APPROVED, the requester will also be auto-granted the User Administrator & Product Administrator role.

Environment

Broadcom support portal

Resolution

To create a Basic User Account:

Navigate to the Broadcom Support Portal
In the upper-right corner, click Register
Note: If the Register button fails to direct you to the registration page, try clearing your browser's cache and cookies or using incognito/private mode.
Enter the email address, complete the captcha, and click Next

NOTE: DO NOT REGISTER/CREATE AN ACCOUNT WITH A SHARED EMAIL ADDRESS, OR DISTRIBUTION LIST (PDL).
Use of a shared email account or a distribution list (PDL) is a security risk and a violation of the Terms of Use for the Broadcom support portal.
In the email application, check for the Verification Code sent to your email address.
Enter the Verification Code and click Verify & Continue.
Enter your basic information, accept the Terms of Use, and click Create Account

Note: End-users with pre-approved email domain-to-company associations (i.e. BSN & Semiconductor end-users) will be presented with the Company attribute allowing their profile to be auto-upgraded to an Enterprise Profile.
After completing the Basic User Account registration, click Yes, I want to build my profile to build and upgrade your account to unlock additional services. This provides full access to Case Management, Product Downloads, Entitlements, and other account features.
Note: Enhancing our security position. Effective November 11, 2024, Build My Profile option is not available for Users with non-corporate domains.

Once the profile has been built using the company site ID, the request is directed to the customer organization's existing User Administrator. In the event that no administrator is present, Broadcom Customer Care will review and process the request.

Processing User Access Requests

Scenario

Processing Details

Timeline

Designated User Administrator from the customer's organization exists for the site ID.

The User Admin reviews and processes the request.

The User Administrator can process the pending site access request by following: Accept/reject enrollment requests by a user admin on the Broadcom Support Portal).

User Administrators have a 14 day window to approve/reject a request. Requests will remain in a pending status during this period.
To expedite the process, requestors should contact their User Administrator directly.
If no action is taken by the administrator within the 14 days, the system will automatically reject the request.

No User Administrator exists.

Broadcom Customer Care will review and process the access request.

If the requester domain matches the Company Name, then the access request will be auto-approved immediately.

Else, the Customer Care team usually processes requests within 24 hours. The requestor will receive an email if more information is required.

Effective 08/29/2024 In the event a particular site ID has no users registered, when the first site access request to this site ID is APPROVED, the requester will also be auto-granted the User Administrator & Product Administrator role.

Site Access Rejections: Registration requests for site access are rejected if the profile uses a shared email address or distribution list (PDL).

- - If a request is rejected for this reason, a new registration must be completed using an individual corporate email address (e.g., firstname.lastname@example.com)

For enhanced self-service options, Broadcom strongly suggests that end-users designate at least one Administrator for each of their organization's Support Site IDs. Refer to the User Administrator guide for details.

Additional Information

To gain full access to the support portal, upgrade/Build your profile using a site ID. For detailed instructions, refer using your Broadcom Site ID(s) for full support portal access.
To link additional site IDs, refer to adding additional Broadcom Site IDs to an existing profile.
To request access to VMware Hands-on Labs (HOL), refer to the VMware Hands-on Labs (HOL) Access Request Workflow.
If your account is in a disabled state, refer to, Reactivating the Broadcom support portal account.
To download free software after registering a Basic account, refer to Downloading Free Software from the Broadcom Support Portal.
After gaining access to your Site ID, you can download your entitled software from your active support contracts. For instructions, refer to: Download Broadcom products, patches and software.

If you encounter any difficulties in registering an account or require assistance with any of the steps, Contact Broadcom Customer Care. Refer to Contact Broadcom support.