Endpoint Troubleshooting overview

Products

• Data Loss Prevention
• Data Loss Prevention Core Package
• Data Loss Prevention Endpoint Discover
• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Enterprise Suite

Issue/Introduction

See below for a collection of common troubleshooting guides for the Symantec Data Loss Prevention Endpoint Agent

Resolution

Troubleshooting Agent Alerts	https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/data-loss-prevention/16-1/about-discovering-and-preventing-data-loss-on-endpoints/about-symantec-dlp-agent-administration/about-agent-events/troubleshooting-agent-alerts.html
DLP Endpoint Agent status troubleshooting DLP Agent status not reporting as expected on Enforce	https://knowledge.broadcom.com/external/article/156227/dlp-endpoint-agent-status-troubleshootin.html https://knowledge.broadcom.com/external/article?legacyId=tech248155
Troubleshoot Agents not reporting into the Enforce Console	https://knowledge.broadcom.com/external/article/188464/troubleshoot-agents-not-reporting-into-t.html
Endpoint Agents with Antivirus Protection See also: Identify security applications running on endpoints	https://knowledge.broadcom.com/external/article?articleId=160045 https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/data-loss-prevention/16-0-1/Install-DLP/dlp-agent-installation-overview-v97265296-d294e23138/identify-security-applications-running-on-endpoint-id-sf0b0123457-d294e23631.html
Key DLP agent and Endpoint Server communications settings	https://knowledge.broadcom.com/external/article?articleId=207657
Configuring Agent Connection Status "Not Reporting" after	https://knowledge.broadcom.com/external/article/161961/configuring-agent-connection-status.html
Unknown URL warning or incident generated by DLP Endpoint Prevent Chrome or Edge HTTPS monitor	https://knowledge.broadcom.com/external/article?articleId=162676
Does Symantec Support Endpoint Agents on Newer Versions than the Enforce/Endpoint Server?	https://knowledge.broadcom.com/external/article?articleNumber=164811
DLP Endpoint Agent build numbers and latest hotfix information	https://knowledge.broadcom.com/external/article/185118/dlp-endpoint-agent-build-numbers-and-lat.html
Diagnosing Endpoint Performance Issues	https://knowledge.broadcom.com/external/article?articleId=160301
How to whitelist or exclude an application from DLP Endpoint agents	https://knowledge.broadcom.com/external/article?legacyId=tech220322
DLP Agent installers file information	https://knowledge.broadcom.com/external/article?legacyId=tech249541
DLP Agent shown in Critical or Warning status with alert 'Chrome|Edge extension not deployed'	https://knowledge.broadcom.com/external/article?articleId=212090
Agent installation errors relating to local group policy (LGPO) corruption	https://knowledge.broadcom.com/external/article?articleId=208888
DLP Agent Connectivity Troubleshooting	https://knowledge.broadcom.com/external/article/170904/dlp-agent-connectivity-troubleshooting.html
Best practices for DLP endpoint monitoring of Microsoft Office cloud storage locations	https://knowledge.broadcom.com/external/article/198249/best-practices-for-dlp-endpoint-monitori.html
DLP Agent Chrome and Edge browser extension management	https://knowledge.broadcom.com/external/article/204478/dlp-agent-chrome-and-edge-browser-extens.html
Managing the DLP Agent in a VDI environment	https://knowledge.broadcom.com/external/article/206132/managing-the-dlp-agent-in-a-vdi-environm.html
Pop-up behavior on the DLP Endpoint	https://knowledge.broadcom.com/external/article?articleId=269348
How can I dump the Endpoint Agent configuration for review?	https://knowledge.broadcom.com/external/article?articleNumber=160391
DLP Agent installation general overview	https://knowledge.broadcom.com/external/article?articleId=204350
DLP Endpoint Policy Quick Deployment and Testing Guide	https://knowledge.broadcom.com/external/article/217432/testing-dlp-endpoint-policy.html