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Configuring Agent Connection Status

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Article ID: 161961

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Updated On:

Products

Symantec Products

Issue/Introduction

Enforce displays Agent as "Not Reporting" if it hasn't checked in to an Endpoint Server during a set interval.  The user wants to change this interval setting.

No error message.

Cause

The agent is either offline, or has not checked-in to the Endpoint server since reaching the reporting timeout interval.  General network communication issues could also result in loss of connectivity.

Resolution

You can set the connection period for agents to specify how long they can be offline before showing as "Not Reporting."

 

To configure the agent connection status:

  1. Go to System > Settings > General
  2. Click Configure.
  3. Locate the Agent Connection Status Configuration area.
  4. Enter hours and minutes to specify how much time passes before an agent displays as not reporting.
  5. Save your changes.

 

Settings you make on this screen apply to all registered Endpoint Servers. The minimum value you can enter is 5 minutes, up to a maximum value of 9999 hours and 59 minutes. The default value is 18 hours.

 

Note: The setting you enter should be greater than the agent polling interval:

 

ServerCommunicator.CONNECT_POLLING_INTERVAL_SECONDS.int

 

(See: System > Agents > Agent Configuration > Advanced agent settings to configure this value.)