Troubleshooting NSX Edge Upgrade Failures
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Troubleshooting NSX Edge Upgrade Failures

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Article ID: 379032

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Updated On:

Products

VMware NSX

Issue/Introduction

  • Edges are upgraded as part of Edge Upgrade Unit Groups
  • There is a 1:1 mapping of Edge clusters to Edge Upgrade Unit Groups
  • New Edge Upgrade Unit Groups cannot be created and Edges cannot be moved from one Upgrade Unit to another
  • Edge upgrade is expected to result in some datapath and service disruption as any active Gateways will need to failover to another Edge in the cluster.

Environment

VMware NSX
VMware NSX-T

Resolution

Admin cli to check upgrade status:

  • get upgrade progress-status


Logs:

  • On the Edge /var/log/syslog can be reviewed for errors
  • On the Manager /var/log/upgrade-coordinator/upgrade-coordinator.log is the main upgrade log
  • To RCA an Edge upgrade failure logs from both Manager and Edge should be collected. If unavailable through the UI, Edge logs can also be collected from admin cli using get support-bundle file <filename.tgz>

 

Known issues:

Additional Information