Collecting diagnostic information for SDE Telco and Edge Compute Stack

Products

• VMware Telco Cloud Infrastructure - Cloud Director Edition
• VMware Telco Cloud Platform RAN
• VMware Telco Cloud Infrastructure - OpenStack Edition
• VMware Telco Cloud Operations
• VMware Telco Cloud Platform Standard MANO
• VMware Telco Cloud Platform Essentials for RAN
• VMware Telco Cloud Platform Essentials
• VMware Telco Cloud Platform Advanced
• VMware Telco Cloud Platform - 5G Edition

Issue/Introduction

This article provides procedures for obtaining diagnostic information for all VMware products that are used by Telco Cloud Infrastructure deployments.

Support log bundle obtained by using this article should be then uploaded to Broadcom FTP / SFTP.

To correctly identify your information, you need to use the Support Request (SR) number.

Resolution

ESXi
ESXi performance log bundle

vCenter Server

vCloud Director for Service Providers 10.x

VMware NSX-T 
VMware NSX Edge 

Telco Cloud Automation UI

• TCA 1.x CLI
• TCA 2.0 (only) CLI
• TCA 2.0.1 and 2.1.x CLI

Edge Compute Stack

VMware vSAN

VMware vRealize Log Insight 8.x

VMware vRealize Operations Manager 8.x

VMware vRealize Orchestrator 8.x

VMware vRealize Network Insight 6.5

VMware Telco Cloud Service Assurance 2.x

VMware vSphere Replication 8.x

VMware Site Recovery Manager 8.x

VMware Integrated OpenStack 7.x

 

When completed log collection, upload the logs to the Broadcom SFTP/FTP site.
For more information, see Uploading files to cases on the Broadcom Support Portal