Collecting diagnostic information for VMware Telco Cloud Infrastructure
search cancel

Collecting diagnostic information for VMware Telco Cloud Infrastructure


Article ID: 345729


Updated On:


VMware Telco Cloud Automation VMware Telco Cloud Infrastructure - Cloud Director Edition VMware Telco Cloud Platform RAN


VMware Premier Support for Telco often requires diagnostic information when assisting with support requests. Required information can be gathered using specific scripts and/or tools dedicated to individual TCI/TCP bundle component/product.

This article provides procedures for obtaining diagnostic information for all VMware products that are used by Telco Cloud Infrastructure deployments. 

Support log bundle obtained by using this article should be then uploaded to VMware FTP / SFTP. To correctly identify your information, you need to use the Support Request (SR) number.

VMware Skyline Log Assist:

For VMware Premier Support for Telco Customers who are using VMware Skyline, Log Assist feature may be used to upload diagnostic information as well. Log assist eliminates the time-consuming process of manually gathering and uploading log files to VMware FTP / SFTP. Please be advised that VMware Support Team might request log bundles via Skyline whenever those become necessary to troubleshoot an issue. In such situation Customer will have  to approve the VMware Support Team's request in Skyline Advisor.

Skyline Log Assist information can be found here:


ESXi 7.x
ESXi performance log bundle
vCenter Server  7.x
vCloud Director for Service Providers 10.x
VMware NSX-T 
VMware NSX Edge
TCA 2.x UI


VMware vSAN
VMware vRealize Log Insight 8.x

VMware vRealize Operations Manager 8.x
VMware vRealize Orchestrator 8.x
VMware vRealize Network Insight 6.5
VMware Telco Cloud Service Assurance 2.x
VMware vSphere Replication 8.x
VMware Site Recovery Manager 8.x
VMware Integrated OpenStack 7.x

When completed log collection, upload the logs to the SFTP/FTP site. For more information, see