Collecting diagnostic information for VMware Telco Cloud Infrastructure

Products

VMware Telco Cloud Automation VMware Telco Cloud Infrastructure - Cloud Director Edition VMware Telco Cloud Platform RAN

Issue/Introduction

VMware Premier Support for Telco often requires diagnostic information when assisting with support requests. Required information can be gathered using specific scripts and/or tools dedicated to individual TCI/TCP bundle component/product.

This article provides procedures for obtaining diagnostic information for all VMware products that are used by Telco Cloud Infrastructure deployments.

Support log bundle obtained by using this article should be then uploaded to VMware FTP / SFTP. To correctly identify your information, you need to use the Support Request (SR) number.

VMware Skyline Log Assist:

For VMware Premier Support for Telco Customers who are using VMware Skyline, Log Assist feature may be used to upload diagnostic information as well. Log assist eliminates the time-consuming process of manually gathering and uploading log files to VMware FTP / SFTP. Please be advised that VMware Support Team might request log bundles via Skyline whenever those become necessary to troubleshoot an issue. In such situation Customer will have to approve the VMware Support Team's request in Skyline Advisor.

Skyline Log Assist information can be found here:
https://docs.vmware.com/en/VMware-Skyline/services/getting-started/GUID-FBC23454-B2A4-4959-A7BB-4C6E8AD51D10.html

Resolution

ESXi 7.x ESXi performance log bundle	https://kb.vmware.com/s/article/653 https://kb.vmware.com/s/article/1010705
vCenter Server 7.x	https://kb.vmware.com/s/article/1011641
vCloud Director for Service Providers 10.x	https://kb.vmware.com/s/article/1026312
VMware NSX-T VMware NSX Edge	https://kb.vmware.com/s/article/87551 https://docs.vmware.com/en/VMware-NSX-T-Data-Center/3.2/administration/GUID-73D9AF0D-4000-4EF2-AC66-6572AD1A0B30.html
TCA 2.x UI TCA 2.x CLI	https://docs.vmware.com/en/VMware-Telco-Cloud-Automation/2.1/tca-deploymentguide/GUID-C407CEFE-C033-42E0-B031-8F28649C2665.html https://kb.vmware.com/s/article/84309
VMware vSAN	https://kb.vmware.com/s/article/2072796
VMware vRealize Log Insight 8.x	https://docs.vmware.com/en/vRealize-Log-Insight/8.6/com.vmware.log-insight.administration.doc/GUID-0FD0F4E4-87B7-40C8-B1D6-BCB0AF38D8FF.html
VMware vRealize Operations Manager 8.x	https://docs.vmware.com/en/vRealize-Operations/8.6/com.vmware.vcom.core.doc/GUID-5246CB52-1E53-4DE0-B99E-6F01F16E0310.html
VMware vRealize Orchestrator 8.x	https://docs.vmware.com/en/vRealize-Orchestrator/8.6/com.vmware.vrealize.orchestrator-install-config.doc/GUID-0BA1B08B-7A94-45AD-ADFF-3440529E5F59.html
VMware vRealize Network Insight 6.5	https://docs.vmware.com/en/VMware-vRealize-Network-Insight/6.5.1/com.vmware.vrni.using.doc/GUID-96CEDF5E-64C0-4FC1-9C04-F752672E3113.html?hWord=N4IghgNiBcIM4FcAOSD2AnALgAgEYIDsATCAUxAF8g
VMware Telco Cloud Service Assurance 2.x	https://docs.vmware.com/en/VMware-Telco-Cloud-Service-Assurance/2.0.0/vmware-tcsa-200-user-guide/GUID-63B27C2C-964A-452C-AF9E-F3B76101EC7E.html
VMware vSphere Replication 8.x	https://docs.vmware.com/en/vSphere-Replication/8.5/com.vmware.vsphere.replication-admin.doc/GUID-98AFCDF0-7FBB-493F-A23A-33A121C2DAAD.html
VMware Site Recovery Manager 8.x	https://docs.vmware.com/en/Site-Recovery-Manager/8.5/com.vmware.srm.admin.doc/GUID-D2531C7F-FAF6-4F1C-8323-2338DB9A0010.html
VMware Integrated OpenStack 7.x	https://docs.vmware.com/en/VMware-Integrated-OpenStack/7.2/com.vmware.openstack.admin.doc/GUID-A12A640E-F625-4A24-B3DC-87C1F8DC7164.html

When completed log collection, upload the logs to the SFTP/FTP site. For more information, see

https://kb.vmware.com/s/article/1008525