Collecting diagnostic information for VMware NFV
Article ID: 325047
Updated On:
Products
VCF Operations for Networks
VMware Aria Suite
VMware Cloud Director
VMware Live Recovery
VMware NSX
VMware vCenter Server
VMware vSphere ESXi
VMware Integrated OpenStack
Issue/Introduction
VMware Premier Support for Telco often requires diagnostic information when assisting with support requests. Required information can be gathered using specific scripts and/or tools dedicated to individual NFV bundle component/product.
This article provides procedures for obtaining diagnostic information for all VMware products that are used by Telco NFV deployments.
Support log bundle obtained by using this article should be then uploaded to VMware FTP / SFTP. To correctly identify your information, you need to use the Support Request (SR) number.
VMware Skyline Log Assist:
For VMware Premier Support for Telco Customers who are using VMware Skyline, Log Assist feature may be used to upload diagnostic information as well. Log assist eliminates the time-consuming process of manually gathering and uploading log files to VMware FTP / SFTP. Please be advised that VMware Support Team might request log bundles via Skyline whenever those become necessary to troubleshoot an issue. In such situation Customer will have to approve the VMware Support Team's request in Skyline Advisor.
Skyline Log Assist information can be found here:
https://techdocs.broadcom.com/us/en/vmware-cis/skyline/health-diagnostics/4-0-7/installation-instructions/user-guide/log-assist.html
This article provides procedures for obtaining diagnostic information for all VMware products that are used by Telco NFV deployments.
Support log bundle obtained by using this article should be then uploaded to VMware FTP / SFTP. To correctly identify your information, you need to use the Support Request (SR) number.
VMware Skyline Log Assist:
For VMware Premier Support for Telco Customers who are using VMware Skyline, Log Assist feature may be used to upload diagnostic information as well. Log assist eliminates the time-consuming process of manually gathering and uploading log files to VMware FTP / SFTP. Please be advised that VMware Support Team might request log bundles via Skyline whenever those become necessary to troubleshoot an issue. In such situation Customer will have to approve the VMware Support Team's request in Skyline Advisor.
Skyline Log Assist information can be found here:
https://techdocs.broadcom.com/us/en/vmware-cis/skyline/health-diagnostics/4-0-7/installation-instructions/user-guide/log-assist.html
Environment
VMware Cloud Director for Service Provider 9.0.x
VMware vRealize Operations Manager 6.x
VMware vSphere 6.x
VMware vCenter Server 6.x
VMware vRealize Log Insight 4.0.x
VMware vRealize Orchestrator 7.0.x
VMware vRealize Network Insight 4.x
VMware Cloud Director for Service Provider 8.20.x
VMware vSphere Data Protection 6.x
VMware vRealize Operations Manager 6.x
VMware vSphere 6.x
VMware vCenter Server 6.x
VMware vRealize Log Insight 4.0.x
VMware vRealize Orchestrator 7.0.x
VMware vRealize Network Insight 4.x
VMware Cloud Director for Service Provider 8.20.x
VMware vSphere Data Protection 6.x
Resolution
After completing the log collection, upload the logs to the SFTP/FTP site. For more information, see
https://knowledge.broadcom.com/external/article/140731/uploading-files-to-cases-on-the-broadcom.html
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