Collecting diagnostic information for VMware Cloud Director

Products

VMware Cloud Director

Issue/Introduction

VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.

For more information on opening a support request, see Contact Support.
For information on uploading support files, see Uploading Diagnostic information for VMware through the Secure FTP & Broadcom portal.

This article provides procedures for obtaining diagnostic information for VMware Cloud Director.

Resolution

The vmware-vcd-support script collects host log information as well as Cloud Director logs:

For Cloud Director, run /opt/vmware/vcloud-director/bin/vmware-vcd-support

Note:
For multiple cells and packages, use this command and syntax to collect all the log bundles. The command will place the bundle in the transfer directory and report the exact location:
Running a Multi-Cell Log Collection will not collect the Java Thread Dump, if required, run a Single Log Collection from the required Cells.

/opt/vmware/vcloud-director/bin/vmware-vcd-support -m -l

Do not use the -a option as this generates a database dump in a format that cannot be utilized by VMware Technical Support.
- For Appliance based instances of Cloud Director, see the Installation, Configuration and Upgrade Guide.
- For Linux based instances of Cloud Director, speak to your Database Administrator

If there is an error reported when running a Multi-Cell Log Collection please generate a log bundle for all Cells individually by running the Single Log Collection from each Cell in turn:

/opt/vmware/vcloud-director/bin/vmware-vcd-support

When you run the vmware-vcd-support script, it creates a file in the folder where the script was executed from. For example:
vmware-vcd-support-2019-07-11.25214.tgz

Log Types

Type	Purpose	Location
Cloud	Cloud Director Service Logs	/opt/vmware/vcloud-director/logs/
Appliance	Cloud Director Appliance Logs	/opt/vmware/var/log/
Database	Cloud Director Database Logs	/opt/vmware/vpostgres/current/pgdata/log/
VAMI	Cloud Director Appliance VAMI and Upgrade Logs	/opt/vmware/var/log/vami/

Key Logs

Name	Type	Purpose
vcloud-container-debug.log	Cloud	Main log for Cloud Director. Also has an info.log equivalent when is less verbose
cell-runtime.log	Cloud	Monitors all inter-cell communications
<date>.request.log	Cloud	Logs all inbound API Calls to a Cell
networking.log, networking-wire.log	Cloud	Contains all Cloud to/from NSX communication
cloud-health-<date><time>.log	Cloud	Contains a Health overview of the environment from a Cell perspective
postgresl-<date>.log	Database	Logging used by the vpostgres service
Firstboot.log	Appliance	Initial boot log for a deployment
configure-vcd.log	Appliance	Covers post deployment setup such as Repmgr configuration
vami-ovf.log	VAMI	Logs the configuration input used when deploying an appliance OVF

Notes:

The logs for VMware Cloud Director are located in /opt/vmware/vcloud-director/logs.
Support bundles can vary in size, ensure that at least 10GB space is available for single/multi cell log collection.