Collecting diagnostic information for VMware Integrated OpenStack
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Collecting diagnostic information for VMware Integrated OpenStack

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Article ID: 321809

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Updated On:

Products

VMware VMware NSX Networking VMware Integrated OpenStack

Issue/Introduction

This article provides information on obtaining diagnostic information for VMware Integrated OpenStack (VIO).
 
VMware Technical Support routinely request diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs for analysis.


Environment

VMware Integrated Openstack 7.x

Resolution

VIO log bundle collection


To collect a log bundle from your VIO environment:
 
VIO 5.x:
  1. Login to the VMware Integrated OpenStack Management Server using SSH.
  2. Run this command to collect the logs from all of the components in the VIO deployment:
    cd /tmp
sudo viocli deployment getlogs 
  1. The log file will be located in /tmp
  VIO 7.x
  1. Log in to the management server using SSH.
  2. Run the following:
viocli generate supportbundle
  1. The log file will be located in /var/log.


Additional Information

Additional troubleshooting information

For VIO 5.0, please also see VIO running out of space on management server when collecting log bundle.

Collecting diagnostic information for VMware products
Uploading diagnostic information for VMware
Uploading diagnostic information for VMware through the Secure FTP portal
VMware Integrated OpenStack の診断情報の収集
收集 VMware Integrated OpenStack 的诊断信息