Collecting diagnostic information for VMware Integrated OpenStack

Products

• VMware
• VMware Integrated OpenStack
• VMware NSX

Issue/Introduction

This article provides information on obtaining diagnostic information for VMware Integrated OpenStack (VIO).

 

VMware Technical Support routinely request diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs for analysis.

Environment

VMware Integrated Openstack 7.x

Resolution

VIO log bundle collection

To collect a log bundle from your VIO environment:

 

VIO 5.x:

1. Login to the VMware Integrated OpenStack Management Server using SSH.
2. Run this command to collect the logs from all of the components in the VIO deployment:
   cd /tmp

sudo viocli deployment getlogs 

3. The log file will be located in /tmp

  VIO 7.x

1. Log in to the management server using SSH.
2. Run the following:

viocli generate supportbundle

3. The log file will be located in /var/log.

Additional Information

Additional troubleshooting information

Collecting diagnostic information for VMware products