There are two methods of upgrading Encryption Management Server:
This article explains how to upgrade using the PUP method. This method is also explained in the Release Notes for each new release.
Symantec Encryption Management Server 10.5 and above.
Download the zip file containing the *.pup file from the Download Center. For example, the file for release 10.5 MP2 is Symantec_Encryption_10.5.0_MP2_PUP.zip.
The zip file contains the *.pup file. For example, the file for 10.5 MP2 is SymantecEncryption10.5.0MP2.pup.
Consider also downloading the zip file containing the *.iso file so that you have it available should you ever need to re-install. For example, the file for release 10.5 MP2 is Symantec_Encryption_Web_10.5.0_MP2_Full.zip.
If you are using Web Email Protection and are using either an Advanced Customization template or a Complete Customization template, you need to take additional steps to ensure that the template will still appear correctly for Web Email Protection users after the upgrade.
If you are using an Advanced Customization template, navigate to Services / Web Email Protection in the administration console and click on the download button next to the name of your active template. The file will be named Advanced_WebMessengerImages.zip and will contain your custom images. After upgrading, if your Advanced Customization template does not appear as it should, edit your Advanced Customization template and upload the Advanced_WebMessengerImages.zip file that contains your custom images.
If you are using a Complete Customization template, navigate to Services / Web Email Protection in the administration console and click on the download button next to the name of your active template. The file will be named WebMessengerWeb.zip and will contain your custom HTML files and images. To avoid issues with the Complete Customization not being migrated properly, before upgrading, delete your Complete Customization template. Then, and after the upgrade, create a new Complete Customization template using the WebMessengerWeb.zip file that you downloaded.
You can upload the *.pup file in advance of carrying out the upgrade. In the administration console, do the following:
Prior to installing the upgrade, take a backup. In the administration console, do the following:
If Encryption Management Server is a VMware Virtual Machine, consider taking a VMware snapshot before installing the upgrade.
To install the upgrade, in the administration console, do the following:
The upgrade should normally take no more than 30 minutes. If the upgrade contains an updated Linux kernel, the system will be rebooted automatically after the upgrade is complete. Most upgrades do contain an update to the Linux kernel. Do not reboot the server during an upgrade.
In a clustered environment, each cluster member will need to be upgraded individually. Replication will not occur between Encryption Management Servers that are running different releases.
After the upgrade is completed, check that it was successful. From the administration console, do the following: