Users are either seeing extremely slow performance or blank pages when they try to login to any Clarity page.
Additional symptoms that may be reported:
There can be multiple causes of this issue that impacts application services, including a large data activities that can cause performance related issues.
Release : All Supported Releases
Component : CA PPM SAAS INSTALLATION AND UPGRADE
1. To remove symptoms:
Rule out the load balancer by directly logging into the one of the app servers.
Perform a browser trace and review the .HAR file to show where the slowness is.
Have network team increase the MTU setting.
2. To prevent the issue going forward:
See KB: 141061 for tips on how to optimize use of Self Service for Clari