Broadcom Support Portal - How do I download my Broadcom software from the download center?


Article ID: 142814


Updated On:


Global Customer Assistance Support Portal


How do I download my Broadcom Mainframe, Enterprise software, and Security Enterprise Software (Symantec) from the download center on

How to download PTF's?

How to download solutions?

How to request for PTF's?

How to download the product?


To download the product, you must be registered on the Broadcom Support Portal and have have access to a Support Site ID with an active contract for the desired products. If you need help finding your Support Site ID please see the article "What is a Broadcom Support Site ID".


To access the Download Management page go to, click on the sign-in button; Sign in with your login credentials as shown below:

Once you are logged in, select the Division to go to Download Center.

Click on Product Downloads to access the Download Center. 

In the download center, it will populate the list of products that are associated with your Support Site ID which has valid maintenance. Or you can search the product by name.

After choosing a product, a list with two tabs is displayed "Product Download" and "Solution Downloads". Available product downloads will be displayed. On the desired product item, select the release and service pack.

To download a product, you can either add the product to a cart to download later, download directly through browser, or get an FTP link. The cart method is useful for downloading multiple files.

If you decide to add the product to the cart, navigate to the CART page to continue downloading. 

Verify the component(s) in the CART and checkout to complete the download process.

Download the software using FTP and HTTP Browsers listed in the cart.


FTP can be used for individual downloads as well as orders and zipped files.

HTTP Browser can be used only for individual item downloads.

The HTTP Browser option will not be available for downloading orders and zipped files.


CA Products Solution download: 

To view all Solutions for this product, select the Solution Download tab.

Select the appropriate release.

From here you may search by Solution ID, Component or Keyword.


3.  The Download Management center allows for quick searching and filtering of solutions.   The following is an example of a search to find solutions for a given CA Recommended Service CAR1911. 


The following is a list of solution search keywords can be used to quickly find Mainframe SMP/E PTF solutions.    


Building PTF Solution Carts

It is recommended to use SMP/E Receive Order to submit requests for PTFs and HOLDDATA to a remote server.   The packages are automatically downloaded to your mainframe system. Please find these instructions to configure SMP/E CA Internet Service Retrieval.    

The following steps are required to create a package that can contains required PTF solutions to install using SMP/E.  

1. Select Download Management / Solution List for a given product
2. Use search filters to find PTF solutions.
3. Select DATE since last solution applied and click SEARCH

4. Select ADD ALL TO CART or add to cart individually.

5. If ADD ALL TO CART is utilized, the solution cart will contain all solutions since the date selected.  After all solutions have been selected, Select CART on the toolbar.

6. For mainframe products, you will be prompted to build a PTF package that has dependent solutions.   To limit the number of PTFs included in the ZIP file, select the GEN level that you installed.   Then select Checkout.

7. If the build of a complete PTF chain is not available it is recommended that you ADD all solutions to the CART.   It is not recommended that any solutions are deleted from the CART as this can cause the installation to fail.   Only use the Delete to remove any solutions that you know are not required.  Use CHECKOUT to create the ZIP file.

8. The download solution cart ZIP file directly to the mainframe and UNZIP the solutions into a USS directory.   Please refer to the CAUNZIP procedures.   

9.  For more details on how to download HOLDDATA, please refer to the Holddata procedures.


If you need help with any assistance, please contact a Broadcom Customer Care Representative by using the chatbot available on the support portal.

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What is a Broadcom Support Site ID?