Register for an account on the Broadcom Support Portal and Communities

Products

• Support Portal
• Licensing-CA
• Licensing - Symantec Products
• Email Security.cloud
• Cloud Secure Web Gateway - Cloud SWG
• Clarity PPM SaaS
• Data Loss Prevention Cloud Service for Email
• CA API Gateway
• Clarity PPM On Premise
• Data Loss Prevention Core Package
• Endpoint Security
• Support Portal & Access Issues
• VMware

Issue/Introduction

Learn how to create or register for a new Basic User Account, which provides general access to the following:

• Broadcom Support Portal
• Broadcom Communities

Note: The Basic User Account does not provide access to additional features such as Case Management, Downloads, or Licensing until you upgrade your access. Select one of the division links below to follow the corresponding process: 

• Broadcom Software Division Upgrade with a Support Site ID.
• Brocade Storage Networking Upgrade Process

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IMPORTANT: End-users with pre-approved email domain-to-company associations (e.g. BSN and Semiconductor end-users) are presented with the Company attribute, allowing their profile to be auto-upgraded to an Enterprise Profile without the need of a Support Site ID (see step 6 below).

For BSG (Broadcom software group) Effective 08/29/2024 In the event a particular site ID has no users registered, when the first site access request to this site ID is APPROVED, the requester will also be auto-granted the User Administrator & Product Administrator role.

Resolution

To create a Basic User Account:

1. Navigate to the Broadcom Support Portal 
2. In the upper-right corner, click Register
3. Enter your email address, complete the captcha, and click Next
   
   NOTE: DO NOT REGISTER/CREATE AN ACCOUNT WITH A SHARED EMAIL ADDRESS, OR DISTRIBUTION LIST (PDL).
   Use of a shared email account or a distribution list (PDL) is a security risk and a violation of the Terms of Use for the Broadcom support portal.
   
   
   
   
   
4. In your email application, check for the Verification Code sent to your email address.
   
   
   
   
5. Enter the Verification Code and click Verify & Continue.
   
   
   
   
6. Enter your basic information, accept the Terms of Use, and click Create Account
   
   
   
   Note: End-users with pre-approved email domain-to-company associations (i.e. BSN & Semiconductor end-users) will be presented with the Company attribute allowing their profile to be auto-upgraded to an Enterprise Profile.
   
   Your profile has been created and registered successfully.
   
   
7. After completing the Basic User Account registration, click Yes, I want to build my profile to build and upgrade your account to unlock additional services. This provides full access to Case Management, Product Downloads, Entitlements, and other account features.
   Note: Enhancing our security position. Effective November 11, 2024, Build My Profile option is not available for Users with non-corporate domains.
   
   
   

Additional Information

See also Deleting or removing Broadcom support accounts.

If you need help with any of these steps, contact Broadcom Customer Care.