UIM - Modification of templates are not applied in snmpcollector

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When using a template with a filter rule based in “Component User Defined Property” value, having this value configured in certain devices (i.e. value is set as “Sample”), when the device configuration changes and the value is modified (i.e. update the value to be “Sample1”), the described template still gets assigned when this should not be the case.

The expectation is that the template should be automatically removed if filter criteria don't match.

We have tried to restart the probe and see if the template changes or device modifications changes are applied after this action. No success.

Also, we have tried to disable and enable the probe, with the same results.

 

The device is still being monitored by the mentioned template, even if the conditions have changed.

 

 

Environment

- UIM 8.*, 9.*, 20.*

- SNMPcollector 3.*, 4.*

Resolution

 Run Probe utility -> Highlight the probe in IM, and press Control + P.

- Select “apply_templates” callback from the “Probe commandset” drop down menu, and execute it by pressing the “Play” button.

 

Notice the “Command Status” will be displaying a “OK” message if operation gets successfully completed.

Additional Information

Related KBs:

Time Over Threshold setting is not updating in UIM Admin Console (KB7627)

UIM snmpcollector templates are not updating (KB131212)

SNMPCollector template applied with Data ON but Alarm OFF shows Both Data and Alarm ON (KB191127)

UIM snmpcollector alarm not active even though template is applied correctly (KB198630)