SNMPCollector template applied with Data ON but Alarm OFF shows Both Data and Alarm ON
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SNMPCollector template applied with Data ON but Alarm OFF shows Both Data and Alarm ON

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Article ID: 191127

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We noticed we are NOT seeing alarms from out SNMPCollector like normal, since we adjusted the template the other day, however when we look the Default template is showing as applied to all our devices, and the template also shows the Data Collection and Alarms should be ON, however when we go to the interfaces in the SNMPCollector and look we see Data Collection ON  and Alarms OFF for devices? Why would this be and how can we fix it?

Environment

Release : 20.1

Component : UIM - SNMPCOLLECTOR

Resolution

Execute the snmpcollector apply_templates callback via the snmpcollector probe utility. (Ctrl-P)

Wait a while to see if that fixes the issue, If not, then try to force component rediscovery for the device. If that does not work, deactivate the main Template, save the change. Verify that template is removed from the interface for the device, then Activate the template.

Additional Information

Related KBs:

Time Over Threshold setting is not updating in UIM Admin Console (KB7627)

UIM snmpcollector templates are not updating (KB131212)

UIM snmpcollector alarm not active even though template is applied correctly (KB198630)

UIM - Modification of templates are not applied in snmpcollector (KB46913)