Time Over Threshold setting is not updating in UIM Admin Console

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

It is possible to change the Time Over Threshold (TOT) configuration in a monitoring probe; however, after saving the configuration, the changes may not be reflected.   This can also happen after adjusting a template - the template appears correctly, but the actual device profile remains incorrect.

Environment

Release:
Component: UIMALM

Cause

We have seen these issues happen mainly with snmpcollector, cdm, and vmware.

Snmpcollector and vmware's Time Over Threshold settings are stored in the alarm_enrichment probe and then populated in the admin console UI by ppm.  If these settings are not updating, it is possible that alarm_enrichment is not updating correctly.  Most issues are corrected by clearing the cached information and letting the probe update it.   Sometimes the alarm_enrichment  xml or json file also needs to be renamed to correct the issue.

Resolution

To resolve this:
1) Update the following probes to the most current version. 

ppm
baseline_engine, nas (which also updates alarm_enrichment)
and the monitoring probe, (snmpcollector, cdm, vmware, etc.).

2) Deactivate nas, alarm_enrichment, baseline_engine, and ppm.

3) Make a backup copy and remove the contents of "C:\Program Files (x86)\Nimsoft\probes\slm\baseline_engine\cache_dir"

4) Rename the 'rule_config.xml' and 'rule_config.json ' files found in "C:\Program Files (x86)\Nimsoft\probes\service\nas\alarm_enrichment"

**Depending on the nas version, there may only be one of these files and not both.

5) Redeploy nas (and alarm_enrichment).

6) Restart snmpcollector, cdm, or vmware which is seeing this problem.

Restarting the monitoring probe will cause it to send new messages on the tot_rule_config queue.  These will be consumed by alarm_enrichment and creat the appropriate configuration there.

Additional Information

Related KBs

UIM snmpcollector templates are not updating (KB131212)

SNMPCollector template applied with Data ON but Alarm OFF shows Both Data and Alarm ON (KB191127)

UIM snmpcollector alarm not active even though template is applied correctly (KB198630)

UIM - Modification of templates are not applied in snmpcollector (KB46913)