Error Unable to initialize embedded module for Gantt

Products

• Clarity PPM On Premise

Issue/Introduction

Receiving below error when opening a project's Gantt  (may be noticed specifically after upgrading Clarity PPM)

Unable to initialize embedded module for Gantt.  Use the Refresh icon to complete the module initialization.

Cause

Browser Cache and PPM Server Cache contain items from previous version that may need to be cleared out/removed

Environment

All Supported releases

Resolution

Step 1: Clear Browser Cache - https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=23812

If the issue persists, or is happening for multiple users, proceed to the below step:

Step 2: Clear Clarity PPM Cache - https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=98199

Additional Information

See KB: 145346 regarding a defect: PPM Gantt pop-up message: "Unable to initialize embedded module for Gantt. Use the refresh icon to complete the module initialization."