How do you refresh / flush the Clarity PPM server cache?

Article Id: 98199
Status: Published
Updated On: 18-03-2020 15:55
Products:
Clarity PPM On Premise , Clarity PPM SaaS
Issue/Introduction:

How do you refresh / flush the Clarity PPM server cache?

Environment:

Both Clarity PPM On Premise and SaaS

Resolution:

Steps to clear / flush the Clarity PPM Server cache:
  1. Log in to Clarity PPM application as an admin user
  2. Modify the URL field to: https://<server>/niku/nu#action:security.caches

  3. From the Caches tab, click the Flush All button
  4. Click the Groups tab, click the Flush All button
  5. Log out & Log in back to check if the problem persists

Notes:
  • After a cache flush, users may see slower performance the first time after the flush navigating in PPM. 
  • If you have multiple Application servers you may need to apply the above steps to all Application servers.
  • For Clarity PPM SaaS customers:
    • When you navigate to security.caches page it gives you an application server host name. So connect to the application server in incognito mode or different browsers to get to the second APP server to flush caches if it is needed (though typically when you flush the cache on one app server, it will flush all PPM caches.