Flush Clarity Server Cache

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

How do you refresh / flush the Clarity server cache?

Environment

Both Clarity PPM On Premise and SaaS

Resolution

Steps to clear / flush the Clarity Server cache:

1. Log in to Clarity application as an admin user
2. Modify the URL field to: https://<server>/niku/nu#action:security.caches
   
   
3. From the Caches tab, Select all by clicking the Select All button
4. Click the Flush All button
5. Log out & Log in back to check if the problem persists 

Notes:

• There is no need to repeat this on each server in cluster, flushing cache should remove the application cache across all servers.
• After a cache flush, some users may see a slightly slower performance the first time navigating in Clarity. This will happen only to the very first user opening each action until the cache is built

Additional Information

Clearing Cache / Restarting Services for Error 500 and other Issues