How to use clearing cache and restarting services for troubleshooting / resolving general issues.
The following error can occur when trying to perform an action in Clarity:
Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator.
All Clarity versions
STEP 1: Clear the browser cache.
For Microsoft Internet Explorer® browsers:
For Google Chrome™ browsers, use: Clear browsing data
For Mozilla Firefox® browsers, use:
How to clear the Firefox cache
If the issue is not resolved at this point, please open a case before proceeding to the following steps:
STEP 2: Clear the Clarity Server cache.
Please see: Flush Clarity Server Cache
STEP 3: Restart Clarity app services.
If the problem persists when both steps above are taken, perform a rolling restart of all APP services.
If having caching issues in the Advanced Reporting UI please run this step first:
Note: Remove the Saved Clarity page from favorite and then re-add it.