Agile Designer licenses invalidated after restarting virtual machine

Products

• CA Agile Requirements Designer

Issue/Introduction

After our virtual machine (VM) restarted, all our Agile Designer licenses are invalid, and we cannot launch the product.
In CodeMeter Control Center we see the licenses have red and 'broken' icons next to them.  

Environment

ARD  2.10+
CA Agile Requirements Designer

Cause

If your VM restarts or anything major has changed in your environment (like an operating system upgrade), your licenses can become invalid.
If this happens, you may also receive a 'Machine has changed' error message, which you can read more about here: https://knowledge.broadcom.com/external/article?articleId=4643 

Resolution

To resolve this, try clicking the 'Repair License' button. The license icon should then turn from red to blue/green if the repair was successful.  

 

If the license cannot be repaired, you will need to apply a new one.  You can follow the directions in the below documents to do this: 

1. Delete existing licenses: https://knowledge.broadcom.com/external/article?articleId=9592

2. Import AgileDesigner license containers into CodeMeterCC again: https://knowledge.broadcom.com/external/article?articleId=9602

3. Request and apply new offline license: https://knowledge.broadcom.com/external/article?articleId=10809