NSX upgrade failed with following error on an ESXi host - ‘VI SDK invoke exception:org.dom4j.DocumentException’

Products

• VMware NSX

Issue/Introduction

• NSX upgrade fails with following error on an ESXi host:
  
• The controller connectivity on the affected host is down.
• Running CLI commands on the affected host causes SSH sessions to hang
• Repeated attempts to launch the NSX upgrade consistently fail with the same error on the ESXi host.

Environment

VMware NSX

VMware NSX-T Data Center

Resolution

To work around this issue, reboot the impacted ESXi host to:

• Restore SSH responsiveness

• Clear disk space constraints (if any) hampering the NSX upgrade

If the workaround outlined above does not resolve the issue, kindly collect the NSX support bundle and open a case with Broadcom Technical Support.

Additional Information

Collecting NSX Support Bundles

Following kb articles can be referred if reboot does not resolve your issue:

NSX Host upgrade failed with a ‘VI SDK invoke exception:java.rmi.RemoteException: VI SDK invoke exception:org.dom4j.DocumentException’ error

NSX upgrade failed with a ‘VI SDK invoke exception:org.dom4j.DocumentException’ error

NSX host transport node preparation fails with error "VI SDK invoke exception:java.rmi.RemoteException: VI SDK invoke exception:org.dom4j.DocumentException"