[NEW PROCESS] Filing Support Requests in Customer Connect and via Cloud Services Portal

Products

• VMware

Issue/Introduction

As part of VMware's migration to Broadcom systems, several systems and processes have changed, including this one.

Resolution

In the future, please reference the following articles, as this article will no longer be available as of September 30, 2024.

• For general support, visit the Broadcom support portal.
• Create and manage cases for VMware products - See Creating and managing Broadcom support cases
• Create and manage case views - Creating and customizing case views on the Broadcom support portal
• Escalate a case - See Raising concerns to escalate a case on the Broadcom Support Portal
• Close a case - See Requesting case closure on the Broadcom Support Portal

For more information, see the VMware to Broadcom Support Frequently Asked Questions.