VMware product entitlements missing in the Broadcom Support Portal

Products

• Support Portal
• CA Licensing
• Licensing - Manual Provisioning
• Licensing - Symantec Products
• Licensing-CA
• VMware
• Support Portal & Access Issues
• Product Entitlements/Contracts Related
• VMware vSphere ESXi
• Education: VCF Partner
• Education: VCF Digital Learning

Issue/Introduction

You are missing VMware product entitlements when logging into your account on the Broadcom Support Portal.

No VMware entitlements Missing VMware entitlements Manage VMware product entitlements Restore VMware entitlements VMware entitlements not showing

Unable to find VMware entitlements VMware entitlements not visible in Broadcom account Licenses not migrated to Broadcom VMware entitlements missing after migration Access issues with VMware entitlements

Resolution

• If you have an existing Enterprise profile on the Broadcom Support Portal and do not see entitlements, refer to Adding Broadcom Site IDs to an existing profile.
• For Basic users: Refer to Using your Broadcom Site ID(s) for full support portal access.
• If you need help finding your Site ID, see Find your Broadcom Support Site ID.

Additional Information

If you continue having entitlement issues, contact Broadcom Customer Care.

Additional search terms related to this topic:

• vcf-vsp-std-8