VMware or Carbon Black product entitlements missing in the Broadcom Support Portal

Products

• Support Portal
• CA Licensing
• Licensing - Manual Provisioning
• Licensing - Symantec Products
• Licensing-CA
• VMware
• Support Portal & Access Issues
• Product Entitlements/Contracts Related
• VMware vSphere ESXi
• Education: VCF Partner
• Education: VCF Digital Learning
• Carbon Black App Control (formerly Cb Protection)
• Carbon Black Cloud Audit and Remediation (formerly Cb Live Ops)
• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
• Carbon Black Cloud Prevention
• Carbon Black Cloud Workload
• Carbon Black EDR (formerly Cb Response)
• Carbon Black Hosted EDR (formerly Cb Response Cloud)

Issue/Introduction

You are missing VMware or Carbon Black product entitlements when logging into your account on the Broadcom Support Portal.

No VMware or Carbon Black entitlements Missing VMware or Carbon Black entitlements Manage VMware or Carbon Black product entitlements Restore VMware or Carbon Black entitlements VMware or Carbon Black entitlements not showing

Unable to find VMware or Carbon Black entitlements VMware or Carbon Black entitlements not visible in Broadcom account Licenses not migrated to Broadcom VMware or Carbon Black entitlements missing after migration Access issues with VMware or Carbon Black entitlements

Resolution

• If you have an existing Enterprise profile on the Broadcom Support Portal and do not see entitlements, refer to Adding Broadcom Site IDs to an existing profile.
• For Basic users: Refer to Using your Broadcom Site ID(s) for full support portal access.
• If you need help finding your Site ID, see Find your Broadcom Support Site ID.

Additional Information

If you continue having entitlement issues, contact Broadcom Customer Care.

Additional search terms related to this topic:

• vcf-vsp-std-8