Manage Users and Permissions in the folders for VMware products

Products

• Support Portal
• VMware
• Support Portal & Access Issues

Issue/Introduction

As a User Administrator, Product Administrator or User with the elevated permissions to "Manage Folder", looking to manage user permissions for accessing folders on the Licensing page. This includes adding, updating, and removing or revoking user access to a folder.

Important: Before proceeding to adding a user, make sure the user has access to the Site ID in which the folder/license key is residing. If the user does not have an account in the Broadcom software portal, have the user refer to Register for an account on the Broadcom Support Portal and Communities

• For Basic users, to build your profile with a site ID and becoming an Enterprise user, refer to Using your Broadcom Site ID(s) for full support portal access
• For Enterprise users, refer to Adding additional Broadcom Site IDs to an existing profile or As a User Administrator invite an Enterprise user to a Site ID
• If the Site ID does not have a User Administrator, see Requesting the User Administrator role on the Broadcom Support Portal

Resolution

Once you become a user administrator, Product Administrator or User with the elevated permissions to "Manage Folder", please follow the steps to manage permissions for a user to the respective folder/s.

• The User Administrator or Product Administrator on the Broadcom Support Portal can manage access to all Folders within a Site ID
• While an Enterprise User with the elevated permissions to "Manage Folder" can manage Users on Folder Level only.
  
  To view the VMware License keys and Users associated with the licensing folders on the Broadcom support portal, follow the steps outlined below

1. Log in to Broadcom support portal Dashboard, from the left menu, select My Entitlements
2. Click on the Company name/Site ID
3. For Bundle products, click on the Entitlements Details of the individual products within the bundle to see the license icon.
4. Click on License badge icon
   
   

This opens the License folder management page to perform the below functions:

• Add users to a folder
• Edit user permissions for a folder
• Move users to a folder
• Remove a user

Add users to a folder

1. Select the Site ID.
2. In the left menu, click on the appropriate Folder.
3. Click the Users tab.
4. Click Add Users.
   
   
   
   
   
5. Enter the email address, select the appropriate permissions for the user, and click Add.
   
   
   
   
6. If the user is added successfully, the user will show up in the user's list.
   
   

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Edit user permissions for a folder

1. Select the "Users" tab
2. In the left menu, click on the appropriate Folder. Then Click the ⋮ (3-dot icon), select Edit Permissions
   Note: If the option is unavailable (disabled), you lack the necessary permissions to modify a user's rights. Please reach out to your administrator.
3. Make the appropriate changes, and click Update to save the changes.
   
   
   
   

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Move users to a folder

1. Select the "Users" tab
2. Select the user, and either click on Move Users or click the ⋮ (3-dot icon), and then select Move User.
3. Verify the user email, click the *To - Dropdown, select the destination folder, and click Move.
   
   
   

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Remove a user

1. In the left menu, click on the appropriate Folder.
2. Click the Users tab.
3. Select the user, click the ⋮ (3-dot icon), and click Remove User.