Broadcom Service Status

Products

• Support Portal

Issue/Introduction

The new Broadcom Service Status is a single unified public portal that displays the availability of Broadcom's software products.

Our platform is a self-service portal that enables anyone to subscribe to each of our product pages to receive notifications of incidents, planned maintenance and emergency maintenance. You can subscribe to any of our pages via the following methods (click on each method for instructions on how to subscribe):

• Email
• SMS
• Slack
• Microsoft Teams
• Google Chat

Customers can manage email, SMS, Slack, Google Chat and Microsoft Teams in one account - including multiple product subscriptions.

Note: Our Service Status platform is for notification purposes only and does not relate to any of Broadcom's Service Level Agreements (SLAs).

Resolution

Status definitions

	Operational: No incidents identified; service functioning as expected.
	Degraded/Outage: Our service(s) is currently experiencing some issues impacting customers.
	Under maintenance: Our service(s) is currently under going planned or emergency maintenance.

Notifications

Email:

All email notifications are sent from [email protected] . Please whitelist this email address with your email provider to ensure you receive all notifications from Broadcom Service Status.

SMS:

All Broadcom SMS messages are sent using a US-based phone number ([phone]). 

Our new SMS transaction provider uses an intelligent pool of phone numbers and Alphanumeric Sender IDs from which messages will be sent to comply with local regulations where local network operators may block SMS messages submitted with International long codes.

If the subscribers' country supports Alphanumeric Sender IDs, such as in the UK, messages will appear to come from "Broadcom"; otherwise, the traditional US-based phone number [phone] will be used.

Supported Products

The following products are supported by Broadcom Service Status: 

• App Synthetic Monitor
• AppNeta
• Arcot
• Automic SaaS
• Carbon Black
• Clarity SaaS
• CloudSOC CASB
• ConnectALL SaaS
• Cloud Secure Web Gateway (formerly WSS)
• DLP Cloud
• DX SaaS
• Edge Secure Web Gateway (formerly ProxySG)
• Email Security.cloud
• Intelligence Services/WebFilter
• Layer7 API Management
• Messaging Gateway
• Rally
• Support/Partner Services
• Symantec Endpoint Protection Mobile (SEP Mobile)
• Symantec Endpoint Security Complete (SES-C)
• Symantec Endpoint Security Enterprise (SES-E)
• Symantec Enterprise Cloud Platform
• Symantec ZTNA (formerly Secure Access Cloud)
• VIP
• VMware Cloud Services - GovCloud
• VMware Cloud Services
• VMware Lastline ATP Cloud
• VMware VeloCloud SASE
• Web Isolation

Navigate to each page to find a list of all the supported components within each product.