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Broadcom Service Status

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Article ID: 215184

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Updated On:

Products

Support Portal

Issue/Introduction

The new Broadcom Service Status is a single unified public portal that displays the availability of Broadcom's software products.

Our platform is a self-service portal that enables anyone to subscribe to each of our product pages to receive notifications of incidents, planned maintenance and emergency maintenance. You can subscribe to any of our pages via the following methods (click on each method for instructions on how to subscribe):

Customers can manage email, SMS, Slack and Microsoft Teams in one account - including multiple product subscriptions.

Note: Our Service Status platform is for notification purposes only and does not relate to any of Broadcom's Service Level Agreements (SLAs).

Resolution

Status definitions:

  • Operational: No incidents identified; service functioning as expected.
  • Degraded/Outage: Our service(s) is currently experiencing some issues impacting customers.
  • Under maintenance: Our service(s) is currently under going planned or emergency maintenance.

 

Notifications:

  • All email notifications are sent from [email protected] . Please whitelist this email address with your email provider to ensure you receive all notifications from Broadcom Service Status.
  • All SMS notifications come from the number +1 870 686 5499

 

Supported Products: 

The following products are supported by Broadcom Service Status: 

  • Support Portal
  • App Synthetic Monitor
  • Arcot
  • Clarity SaaS
  • CloudSOC CASB
  • Cloud Workload Protection
  • Continuous Delivery Director
  • DX SaaS
  • DLP Cloud
  • Email Security.cloud
  • GCSP Marketplace
  • Intelligence Services/WebFilter
  • Layer7 API Management
  • Messaging Gateway
  • ProxySG
  • Rally
  • Secure Access Cloud (SAC)
  • Symantec Endpoint Protection Mobile (SEP Mobile)
  • Symantec Endpoint Security Complete (SES-C)
  • Symantec Endpoint Security Enterprise (SES-E)
  • Web Isolation
  • Web Security Service
  • VIP

 

Navigate to each page to find a list of all the supported components within each product.

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