Subscribe to Service Status via SMS

Products

• Support Portal
• Support Automation

Issue/Introduction

 

 

 Broadcom Service Status

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As a trusted advisor to our customers, our service status site provides transparency around service availability and performance for Broadcom.

By subscribing through the Broadcom Service Status website, you can be notified of service interruptions and receive proactive maintenance notifications to Broadcom's software products, in a single view, without authenticating through a portal.

Features

The status websites have been designed to be responsive, and are broken down per product and component, with three statuses:

• Operational: Service and components are running without issues.
• Degraded/Outage: Our service(s) is currently experiencing some issues impacting customers.
• Under Maintenance: Service and components are currently under scheduled maintenance.
  
  

  Notification methods

There are four ways to receive notifications:

• Email - Get email notifications whenever Broadcom creates or updates an incident/maintenance.
• SMS - Get SMS notifications whenever Broadcom creates or resolves an incident.
• Slack - Get notifications in Slack for all incidents/maintenance.
• Google Chat - Get notifications in Google chat for all incidents/maintenance.
• Microsoft Teams - Get notifications in Microsoft Teams for all incidents/maintenance.

This article covers managing your subscriptions via SMS.

If you do not already have subscriptions set up, please first set up your subscriptions by following the steps from Subscribing to Service Status by Email

Resolution

Once you have setup your subscriptions and are signed in on the Status Page, follow the steps below: 

• Slide the 'text message' icon to turn on notifications for SMS. 

• You should immediately see a Text box to select the country you are located in and enter your phone number. 

• Enter your phone number and click Save. 

You should now receive SMS notifications for the products/components you are subscribed to. 

 

Unsubscribe from SMS Alerts:

To unsubscribe from SMS alerts, simply go to your preferences after signing in slide the 'Text Message' option to OFF, and click Done at the bottom of the page.